Experienced Customer Service Representative – TurboTax Product Expert – Work from Home ($18.50 per hour plus Bonus Opportunities at blithequark)

Are you a people person with a passion for helping others? Do you enjoy problem-solving and providing top-notch service? If so, we invite you to join blithequark as a TurboTax Product Expert, working from the comfort of your own home. As a key member of our team, you will play a crucial role in ensuring our customers have a seamless tax filing experience. About blithequark blithequark is a leading provider of innovative tax solutions, dedicated to making tax season less taxing for everyone. Our mission is to empower individuals and businesses to navigate the complexities of tax filing with ease and confidence. As a TurboTax Product Expert, you will be part of a dynamic team that is committed to delivering exceptional customer service and support. Key Responsibilities As a TurboTax Product Expert, your primary responsibility will be to assist customers with their questions and concerns regarding TurboTax products and tax return software. This may include: * Answering customer inquiries via phone, email, or chat * Providing clear and empathetic solutions to customer problems * Understanding and empathizing with customer needs while driving innovation and providing top-notch service * Collaborating with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to ensure seamless customer support * Building strong relationships with customers to ensure a positive experience Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: * Excellent communication and interpersonal skills * Ability to empathize with customers and provide solutions that meet their needs * Strong problem-solving skills and ability to think critically * Proficiency in using technology, including computer software and online platforms * Ability to work independently and as part of a team * Strong time management and organizational skills Preferred Qualifications While not required, the following qualifications are preferred: * Previous experience in customer service or a related field * Knowledge of tax software and products * Experience working in a remote or virtual environment * Certification in customer service or a related field Skills and Competencies To succeed as a TurboTax Product Expert, you will need to possess the following skills and competencies: * Strong communication and interpersonal skills * Ability to empathize with customers and provide solutions that meet their needs * Strong problem-solving skills and ability to think critically * Proficiency in using technology, including computer software and online platforms * Ability to work independently and as part of a team * Strong time management and organizational skills * Ability to adapt to changing situations and priorities * Strong attention to detail and accuracy Career Growth Opportunities and Learning Benefits As a TurboTax Product Expert, you will have the opportunity to: * Develop your skills and knowledge in customer service and tax software * Work with a dynamic team that is committed to delivering exceptional customer service and support * Collaborate with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to ensure seamless customer support * Participate in ongoing training and development programs to enhance your skills and knowledge * Take advantage of opportunities for career growth and advancement within blithequark Work Environment and Company Culture As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of: * Customer-centricity: We are dedicated to delivering exceptional customer service and support. * Innovation: We are committed to staying ahead of the curve in terms of technology and tax solutions. * Collaboration: We work together as a team to achieve our goals and support each other. * Continuous learning: We are committed to ongoing training and development to enhance our skills and knowledge. Compensation, Perks, and Benefits As a TurboTax Product Expert, you will receive: * Competitive hourly rate of $18.50 per hour * Bonus opportunities for participating in certification programs and meeting performance targets * Flexible scheduling with the ability to work from home * Minimum 20 hours per week required, with opportunities to work more * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career growth and advancement within blithequark If you are a motivated and customer-focused individual with a passion for helping others, we invite you to apply for the TurboTax Product Expert role at blithequark. Please through our website including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our team's success!