Associate Customer Success Director - Philippine-based at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an Associate Customer Success Director to in the Philippines. As a key member of our customer success team, you will play a vital role in strengthening client relationships, improving customer satisfaction, and driving profitability. About blithequark blithequark is a leading provider of innovative solutions and services that empower businesses to achieve their full potential. With a strong presence in the Philippines and a growing global footprint, we are committed to delivering exceptional customer experiences and driving business growth through our cutting-edge solutions and services. Our team is passionate about making a difference in the lives of our customers, and we are looking for like-minded professionals to join us on this exciting journey. Job Summary As an Associate Customer Success Director at blithequark, you will be responsible for supporting client managers, strengthening client relationships, and facilitating smooth service delivery through escalation resolution. You will play a key role in improving customer satisfaction, profitability, and streamlining the client's PES screening process. This is an exciting opportunity to join a dynamic team and make a meaningful impact on our customers' success. Key Responsibilities * Engage primarily on Client Management deliverables upon account onboarding, ensuring seamless onboarding and setup of new clients * Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions and services * Serve as a second-level point of contact for escalation, providing timely and effective resolution to client issues and concerns * Conduct process audits to ensure compliance with blithequark's standards and best practices, providing recommendations for improvement * Co-facilitate monthly and quarterly meetings with clients, ensuring alignment and progress towards shared goals * Manage client forecasts and co-facilitate meetings to ensure accurate forecasting and planning Requirements * Bachelor's degree in Business Administration, Marketing, or a related field * Minimum 3 years of experience in customer success, account management, or a related field * Proven track record of building and maintaining strong client relationships * Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, stakeholders, and team members * Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Experience with process audits and compliance, with a strong understanding of industry best practices * Proficiency in Microsoft Office, with experience in CRM systems and other customer success tools Benefits * Global Leader: Join a global organization with a strong presence in the Philippines and a growing global footprint * Work-Life Harmony: Enjoy a dynamic work environment that supports work-life balance and flexibility * Dynamic Environment: Work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth Career Growth Opportunities At blithequark, we believe in investing in our people and providing opportunities for growth and development. As an Associate Customer Success Director, you will have access to: * Regular training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive compensation and benefits package that rewards your hard work and dedication Work Environment and Company Culture blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, collaborative, and empowering. Our team is passionate about delivering exceptional customer experiences and driving business growth, and we are looking for like-minded professionals to join us on this exciting journey. Compensation and Perks We offer a competitive compensation package that includes: * A comprehensive salary and benefits package * Opportunities for bonuses and incentives * A dynamic and supportive work environment that encourages collaboration and innovation * A range of perks and benefits, including health insurance, retirement plans, and paid time off If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Note: Only shortlisted candidates will be contacted for an interview.