Experienced Customer Success Associate – Delivering Exceptional Service and Seamlessly Guiding Customers through the Nuuly Experience

Are you a customer-centric individual with a passion for delivering exceptional service and creating seamless experiences for customers? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Customer Success Associate, working on a part-time weekend evening shift in a remote setting. At blithequark, we're committed to revolutionizing the way people experience fashion and lifestyle. Our Nuuly brand offers a unique subscription service that allows customers to rent clothing and accessories, making fashion more accessible and sustainable.As a Customer Success Associate, you'll play a vital role in ensuring our customers have an exceptional experience, from initial contact to ongoing support. About blithequarkblithequark is a forward-thinking company that values innovation, creativity, and customer satisfaction. We're passionate about creating a culture that fosters growth, inclusivity, and respect. Our team is comprised of talented individuals from diverse backgrounds, united by a shared commitment to delivering exceptional service and driving business success.Role ResponsibilitiesAs a Customer Success Associate, you'll be responsible for delivering exceptional service and creating seamless experiences for our customers via telephone, email, and chat. Your key responsibilities will include:* Answering any and all interactions during your scheduled shift in a friendly and relatable manner* Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand* Being empathetic to customers' needs while understanding the business bottom line* Collecting and sharing feedback to external teams to ensure customers' needs are being met* Meeting or exceeding established daily interaction numbers every day (minimum 70 interactions per shift)Role QualificationsTo succeed in this role, you'll need:* Minimum 2 years of experience in customer service or a related role* Access to consistently stable internet connection* Exceptional written and verbal communication skills* Willingness to take on additional projects and support external team members to support business and customer needs* On-the-bolthires, creative problem-solving skills that meet the needs of the customer and the businessEssential Skills and CompetenciesTo excel in this role, you'll need to possess:* Excellent communication and interpersonal skills* Strong problem-solving and decision-making skills* Ability to work independently and as part of a team* Strong attention to detail and organizational skills* Ability to adapt to changing priorities and deadlines* Strong technical skills, including proficiency in CRM software and bolthires OfficeCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.As a Customer Success Associate, you'll have opportunities to:* Develop your customer service and communication skills* Learn about the fashion and lifestyle industry* Collaborate with cross-functional teams to drive business success* Participate in training and development programs to enhance your skills and knowledge* Take on additional projects and responsibilities to support your career growthWork Environment and Company CultureAs a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection.Our company culture is built on values of inclusivity, respect, and innovation. We're committed to creating a safe, fair, and respectful work environment for all employees. Compensation, Perks, and BenefitsAs a Customer Success Associate, you'll receive:* Competitive hourly rate: USD $15.00 - USD $15.00 per hour* Comprehensive benefits package, including medical, dental, vision, PTO, and employee discounts* Opportunities for career growth and development* Flexible work arrangements and remote work options* Access to training and development programs to enhance your skills and knowledgeEqual Employment Opportunityblithequark is an equal employment opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees. We're proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.If you're a motivated and customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please through our website including your resume, cover letter, and any relevant certifications or references.