Experienced Customer Service Representative - Virtual Apron Support Team (Remote) at blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's Virtual Apron Support Team as a Customer Service Representative. As a key member of our remote team, you will play a vital role in creating an effortless customer experience for external and internal customers, providing support to our store and field partners, and resolving customer conflicts and escalations.About blithequarkblithequark is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We are committed to fostering a work environment that is inclusive, supportive, and challenging, where our employees can grow and develop their skills and expertise. Job SummaryAs a Customer Service Representative on our Virtual Apron Support Team, you will be responsible for providing consultative customer service that consistently meets or exceeds blithequark's standards of excellence and customer expectations.You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing support to ensure their satisfaction. Your exceptional communication skills, problem-solving abilities, and customer-centric approach will make you an invaluable asset to our team. Key Responsibilities* Communication (5%): Respond to email, chat, and email inquiries from customers, providing timely and accurate information to resolve their issues. * Customer Service (65%): Use a uniform script to place outbound calls to customers from leads obtained from various marketing sources.Activities include:+ Scheduling new appointments+ Confirming, rescheduling, or canceling appointments by validating customer information and project qualification+ Providing support to store and field partners and customers+ Resolving customer conflicts and escalations* Other (5%): Perform other job duties as assigned by your manager, such as participating in training programs, attending meetings, and contributing to team projects. * THD Process & Policy (25%): Answer inbound calls from internal and external customers who have been referred through a store associate, internet lead, or other source.Activities include:+ Scheduling new appointments+ Confirming, rescheduling, or canceling appointments by validating customer information and project qualificationDirect Manager/Direct Reports* This position typically reports to a Contact Center Supervisor. * This role has 0 direct reports. Travel Requirements* No travel is required for this position. Physical Requirements* Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).Working Conditions* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications* Must be 18 years of age or older. * Must be legally permitted to work in the United States. Preferred Qualifications* Working knowledge of bolthires Office Suite* Demonstrated ability to collaborate and work effectively with cross-functional teams* Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers* Excellent written and verbal communication skillsMinimum Education* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education* Minimal or no educational requirement for this job. Minimum Years of Work Experience* 0Preferred Years of Work Experience* 0Minimum Leadership Experience* No previous leadership experiencePreferred Leadership Experience* No previous leadership experienceCertifications* NoneCompetencies* Action Oriented* Being Resilient* Self-Development* Collaborates* Customer Focus* ResourcefulnessWhat We Offer* Competitive salary and benefits package* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Flexible work arrangements, including remote work optionsIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our online application portal. We look forward to hearing from you! !