Experienced Customer Success Architect – Logistics Infrastructure for E-commerce

At blithequark, we're revolutionizing the logistics infrastructure for the internet, and we're looking for a seasoned Customer Success Architect to in the UK. As a key member of our customer success team, you'll play a critical role in designing, rolling out, and optimizing delivery workflows for our largest and most strategic customers. If you're passionate about logistics, e-commerce, and building scalable products that drive delivery volume and customer satisfaction, we want to hear from you. About blithequark blithequark is building the logistics infrastructure for the internet, and we're just getting started. Our mission is to process a double-digit percentage of every physical last-mile transaction, and we're already seeing strong market pull as we serve some of the largest retailers in the world. Founded in 2021 by a team of experienced entrepreneurs and backed by top investors, including Y-Combinator and a16z, we're a well-funded startup with a clear vision for the future of logistics. The Role As a Customer Success Architect at blithequark, you'll be responsible for: * Designing and deploying logistics solutions that meet the unique needs of our customers * Driving product outcomes by using customer feedback and insights to shape features, workflows, and internal tooling * Managing high-impact implementations for our most important accounts, ensuring smooth onboarding and expansion * Bridging the gap between technical and operational teams to troubleshoot edge cases and build workflows for complex scenarios * Influencing the product roadmap by identifying and advocating for features that increase volume, improve delivery reliability, and enhance the customer experience * Representing blithequark in customer conversations, demos, and strategic planning sessions What You'll Do * Collaborate with customers to understand their delivery needs, order flows, and operational constraints * Translate customer needs into scalable product configurations * Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling * Collaborate tightly with engineering to evolve our delivery platform * Manage onboarding and expansion for our most important accounts * Troubleshoot edge cases and build workflows for complex scenarios * Ensure reliability at scale * Identify and advocate for features that increase volume, improve delivery reliability, and enhance the customer experience * Lead customer conversations, demos, and strategic planning sessions What You'll Love About Us * Early-stage, well-funded startup – directly impact the company and grow your career! * Quarterly broader team on-sites to bond with teammates * Competitive compensation and opportunity for equity * Flexible paid time off * Health, dental, and vision insurance You Might Be a Fit If You: * Have 4+ years of relevant experience (e.g., product management, operations strategy, logistics/supply chain, consulting, or startup experience) * Understand marketplace dynamics, logistics systems, or API-driven platforms * Communicate clearly and work cross-functionally with technical and non-technical teams * Are scrappy, resourceful, and eager to build from 0 to 1 – quickly * Enjoy solving real-world operations problems through systems and software * Bonus: Experience with delivery tech (e.g., route optimization, dispatching, fleet management), or a background in CS/engineering What We're Looking For We're looking for a seasoned Customer Success Architect who is passionate about logistics, e-commerce, and building scalable products that drive delivery volume and customer satisfaction. If you have a strong background in product management, operations strategy, logistics/supply chain, consulting, or startup experience, and you're eager to join a well-funded startup with a clear vision for the future of logistics, we want to hear from you. If you're excited about the opportunity to join blithequark as a Customer Success Architect, please including your resume and a cover letter, to. We can't wait to hear from you!