Experienced Full Stack Customer Support Representative – SaaS Support, CRM

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading provider of innovative SaaS solutions for financial advisors and wealth managers, as aRemote Customer Support Representative. About blithequarkblithequark is a Series B-funded company that has been revolutionizing the financial services industry since 2012. Our mission is to empower financial advisors and wealth managers to manage their book of business, streamline their workflow, and grow their practice with ease.With a team of 52 employees distributed throughout the country, we are committed to fostering a modern, supportive start-up culture that values collaboration, innovation, and customer satisfaction. Why Join blithequark? As aRemote Customer Support Representative at blithequark, you will enjoy a range of benefits that make our company an attractive choice for professionals who value flexibility, growth opportunities, and a positive work-life balance. Some of the top reasons to include:* Remote Work: Enjoy the freedom to work from anywhere, at any time, as long as you have a stable internet connection.* CompetitiveCompensation: Earn a salary of $60,000 to $70,000 per year, plus benefits, 401(k) matching, and a range of perks. * Promotion Opportunities: We believe in promoting from within, so you'll have the chance to grow your career and take on new challenges as you develop your skills and expertise. * Supportive Culture:Our team is passionate about delivering exceptional support experiences, and we're committed to creating a positive, inclusive work environment that values diversity, equity, and inclusion.Key ResponsibilitiesAs aRemote Customer Support Representative at blithequark, you will be the first point of contact for our clients when they encounter issues with our software. Your primary responsibilities will include:* Providing Exceptional Support: Answer client requests via a ticketing system, email, phone, video chat, screen share, and other channels to resolve software issues and provide solutions. * Screen Sharing: Collaborate with clients to review issues and provide solutions through screen sharing.* Identifying Recurring Issues: Monitor software issues and suggest improvements to prevent future problems. * Staying Up-to-Date: Stay current with software updates, new features, and best practices to provide the highest level of support. RequirementsTo succeed in this role, you will need:* Software/SaaS SupportExperience: A minimum of 1-2 years of experience in software or SaaS support, with a strong understanding of customer support principles and practices. * Technical Skills: Proficiency in software applications, including CRMs, WealthTech, Jira, Confluence, cloud services, operating systems, and browsers.* Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical issues in a clear, concise manner. * Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide effective solutions. Preferred QualificationsWhile not required, experience with the following is a plus:* CRMs, WealthTech, Jira, and/or Confluence: Familiarity with these software applications will be beneficial in providing support to our clients.* Cloud Services, Operating Systems, and/or Browsers: Experience with cloud services, operating systems, and browsers will help you to troubleshoot and resolve technical issues. What's In It for You? As aRemote Customer Support Representative at blithequark, you can expect:* CompetitiveCompensation: A salary of $60,000 to $70,000 per year, plus benefits, 401(k) matching, and a range of perks. * PermanentlyRemote Work: Enjoy the freedom to work from anywhere, at any time, as long as you have a stable internet connection.* Vacation/PTO: Take time off to recharge and pursue your passions. * Medical, Dental, and VisionBenefits: Enjoy comprehensive health insurance, including medical, dental, and vision coverage. *401(k) Matching: Contribute to your retirement savings with our 401(k) matching program. * Paid Sick Leave: Receive paid sick leave to ensure your well-being and productivity. If you're a motivated, customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including those with disabilities, veterans, and individuals from underrepresented communities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.Benefits* For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. * This job was first posted by blithequark on and applications will be accepted on an ongoing basis until the position is filled or closed.