Experienced Customer Service Technician – Technical Support and Customer Success Specialist for Global Testing Programs at blithequark

Introduction to blithequark blithequark is a leading provider of computer-based testing solutions for information technology, academic, government, and professional testing programs worldwide. With a comprehensive and secure network of test centers in over 180 countries, blithequark validates the skills and knowledge of millions of individuals every year. As a business of blithequark, our company is committed to delivering exceptional services, from test development to data management, and providing a seamless experience for our customers. Job Overview We are seeking an experienced and skilled Customer Service Technician to as a VSS Level 1 Technician. In this role, you will be responsible for providing first-level technical support to blithequark's test centers, acting as a resource for internal support needs, and assisting with the installation and configuration of new hardware and software. As a key member of our team, you will be the first point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe. Key Responsibilities Provide breathtaking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system. Assist with the installation and configuration of new hardware and software, as required. Support the VUE Testing System Software and provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging, or on-site support. Assist test centers with the periodic rollout of software updates and support test centers with the installation and use of the VUE Testing System software using remote tools or phone-only support. Provide technical support to blithequark's customers and assist with the setup and/or technical support of client testing events. Assist with other duties/projects as assigned and work flexible schedules with some on-call requirements. Qualifications and Requirements To be successful in this role, you should have an Associate's degree in computers (preferred) and 1-2 years of experience in Windows Application support. Customer Service experience is required, and A+ certification is preferred. You should be proficient in the use of Windows 10 and Windows Server, have an understanding of basic Network configurations, and be able to troubleshoot and resolve hardware issues. Essential Skills and Competencies Excellent listening, oral, and written communication skills. Effective planning and prioritizing skills. Strong customer service and follow-up skills. Ability to work in a team environment and adapt to change. Strong attention to detail and ability to troubleshoot and resolve technical issues. Career Growth and Development Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Technician, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and advance your career in a dynamic and supportive environment. We offer a range of training and development programs, including on-the-job training, mentorship, and career development opportunities. Work Environment and Company Culture blithequark is a global company with a diverse and inclusive culture. We value our employees and strive to create a work environment that is supportive, collaborative, and respectful. As a remote employee, you will be working from home with blithequark-supplied hardware and support, and you will be responsible for securing reliable internet. Our company culture is built on a foundation of integrity, transparency, and open communication, and we are committed to making a positive impact on the communities we serve. Compensation and Benefits The minimum full-time salary for this role starts at $26.00 hourly pay rate. Compensation at blithequark is influenced by a wide array of factors, including skill set, level of experience, and specific location. We offer a range of benefits, including health insurance, retirement savings, and paid time off. This position is not bonus-eligible, and information on benefits offered is available upon request. If you are a motivated and skilled Customer Service Technician looking for a new challenge, please, including a cover letter and resume, by September 17, 2025. We are an Equal Opportunity Employer and welcome applications from qualified candidates. To learn more about our company and our commitment to diversity and inclusion, please visit our website. Conclusion Join blithequark as a Customer Service Technician and become part of a dynamic team that is shaping the future of computer-based testing. With a commitment to excellence, a passion for innovation, and a dedication to customer success, we are the perfect place for you to grow your career and make a lasting impact. and take the first step towards an exciting and rewarding career with blithequark.