Experienced Customer Service & Sales Representative – E-commerce and Industrial Supply Expert

At blithequark, we're a family-owned, third-generation industrial supply company that has been serving our clients for over four decades. Founded in 1976, our commitment to delivering exceptional customer service and providing top-notch products has earned us a reputation as a trusted partner in the industry. We're now seeking an exceptional Customer Service & Sales Representative to and help us continue to grow and thrive! Job Summary:As a Customer Service & Sales Representative at blithequark, you'll play a vital role in ensuring customer satisfaction and maintaining a positive relationship with our clients.You'll be the face of our company, providing exceptional service and support to our customers through phone, email, and in-person interactions. Your expertise in e-commerce and industrial supply will enable you to effectively communicate with customers, vendors, and internal teams to resolve issues, answer questions, and drive sales. Key Responsibilities:* Manage and assign emails, ensuring timely and efficient responses to customer inquiries* Process invoices from suppliers, delivering customer invoices and receiving payments in a timely manner* Enter tracking numbers into our ERP and e-commerce websites, ensuring accurate and up-to-date information* Manage high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability* Process orders with vendors and confirm order acknowledgments, keeping track of backorders and following up with vendors and customers on ship dates* Prepare and reconcile monthly payments to vendors, keeping track of past-due invoices and resolving any discrepancies* Maintain confidential financial documentation, requiring minimal supervision to complete work and meet deadlinesEssentialQualifications:* 3+ years of experience in e-commerce, customer support, and sales* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal teams* Highly detail-oriented, with a proactive work ethic and strong communication skills* High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously* Friendly and patient demeanor in a fast-paced environment, with the ability to work effectively under pressure* Proficient in bolthires Office, with experience in e-commerce software and industrial equipment, supplies, filtration, or compressed air equipment a plus* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlinesPreferredQualifications:* Experience working in a similar role at a family-owned or industrial supply company* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment* Certification in customer service or salesSkills and Competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work effectively in a team environment* Proficient in bolthires Office and e-commerce software* Experience with ERP systems and e-commerce websites* Strong organizational and time management skills* Ability to maintain confidentiality and handle sensitive informationCareer Growth Opportunities and LearningBenefits:At blithequark, we're committed to helping our employees grow and develop their skills and careers.As a Customer Service & Sales Representative, you'll have the opportunity to:* Develop your expertise in e-commerce and industrial supply* Learn from experienced colleagues and industry leaders* Participate in ongoing training and development programs* Take on new challenges and responsibilities as you grow and develop in your role* Enjoy a dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company Culture:At blithequark, we're proud of our family-owned heritage and commitment to delivering exceptional customer service.Our company culture is built on the values of:* Respect: We treat our customers, vendors, and colleagues with respect and dignity. * Integrity: We operate with honesty, transparency, and integrity in all our interactions. * Excellence: We strive for excellence in everything we do, from our products to our customer service. * Teamwork: We work together as a team to achieve our goals and support each other in our roles. Compensation, Perks, andBenefits:We offer a competitive salary of $22-$24 per hour, plus:* Two weeks of paid time off, plus all major holidays* One-hour paid lunch* Annual raises and bonuses* Health insurance* 401(k) matching* Paid time off* Parental leave* Work from home options* Equipment providedIf you're a motivated and customer-focused individual with a passion for e-commerce and industrial supply, we encourage you to apply for this exciting opportunity.Please submit your resume and cover letter to our careers page at. We can't wait to hear from you! Equal Opportunity Employer:blithequark is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.