Experienced Customer Service Specialist – Retail and Wholesale Customer Support

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships with clients? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we invite you to at blithequark as an Experienced Customer Service Specialist. As a key member of our retail team, you will play a vital role in ensuring that our customers receive the highest level of service, support, and satisfaction. About blithequarkAt blithequark, we believe that everyone deserves a workplace where they can grow, learn, and thrive.We are a dynamic and inclusive organization that values diversity, equity, and inclusion. Our mission is to provide our customers with the best possible products and services, while also fostering a culture of innovation, collaboration, and mutual respect. We are committed to creating a workplace where our employees feel valued, supported, and empowered to reach their full potential. Job SummaryAs an Experienced Customer Service Specialist, you will be responsible for providing exceptional customer service to our retail and wholesale customers.You will work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You will also be responsible for processing sales transactions accurately, maintaining precise work order files and formulas, and ensuring that our store is always well-stocked and visually appealing. Responsibilities* Ensure high levels of customer satisfaction through excellent sales service* Assist customers in person and over the phone by determining needs and presenting appropriate products and services* Build productive trust relationships with wholesale and retail customers* Process sales transactions accurately and consistently with policies and procedures* Follow and achieve sales goals on a monthly, quarterly, and yearly basis* Maintain precise work order files and formulas* Pull appropriate products from the sales floor or warehouse* Tint and mix products, as needed, to customer specifications* Stock shelves and set up displays* Clean store equipment* Load/unload delivery trucks* Assist in making deliveries, as needed* Maintain in-stock and presentable condition assigned areas* Remain knowledgeable on products offered and discuss available options* Comply with inventory control procedures* Suggest ways to improve salesQualifications* Must be at least eighteen (18) years of age* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future* Must have a valid, unrestricted Driver's License* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.frequently and up to 70 lbs. on occasion* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation* If internal to blithequark, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal* If internal to blithequark, you must have completed all HR Cloud eLearning courses required for your current positionPreferred Qualifications* Have at least a High School diploma or GED* Have at least one (1) year experience working in a delivery, retail, or customer service position* Have previous work experience selling paint and paint-related products* Have previous work experience operating tinting and mixing equipment* Ability to read, write, comprehend, and communicate in more than one language* Ability to read, write, comprehend, and communicate in SpanishWork Environment and CultureAs a blithequark employee, you will be part of a dynamic and inclusive team that values diversity, equity, and inclusion.Our workplace is designed to foster a culture of innovation, collaboration, and mutual respect. We offer a range of benefits and perks, including:* Competitive compensation and benefits package* Opportunities for career growth and development* Collaborative and supportive work environment* Recognition and rewards for outstanding performance* Access to cutting-edge technology and tools* Flexible scheduling and work-life balanceCompensation and BenefitsWe offer a competitive compensation and benefits package that includes:* Competitive hourly wage* Comprehensive health benefits, including medical, dental, and vision coverage* Flexible spending accounts (FSAs) and health savings accounts (HSAs)* Disability coverage and life insurance* Retirement and savings benefits, including a 401(k) plan* Paid time off, including vacation, holidays, and sick leave* Opportunities for bonuses and incentivesIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please visit our website at to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and characteristics. We are proud to be an inclusive and diverse workplace where everyone has the opportunity to grow, learn, and thrive. DisclaimerPlease be aware that blithequark recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.