Customer Service Agent Trainee – Building a Brighter Future in the Heart of Dallas

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in your community? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark's Communications & Customer Experience (CCX) Department, where we're seeking highly motivated and customer-focused individuals to as Customer Service Agent Trainees. As a Customer Service Agent Trainee at blithequark, you'll embark on an exciting journey of growth and development, learning the ins and outs of our city's services and programs while providing top-notch support to our residents.With a competitive salary, comprehensive benefits package, and opportunities for advancement, we offer a rewarding career path that's perfect for those who are eager to make a difference. About blithequarkblithequark is one of the largest employers in the DFW Metroplex, with a diverse workforce that's dedicated to providing exceptional service to our residents. We're committed to fostering a culture of inclusivity, respect, and collaboration, where every team member feels valued and empowered to succeed.As a member of our CCX Department, you'll be part of a dynamic team that's passionate about delivering outstanding customer experiences and making a positive impact in our community. Job SummaryAs a Customer Service Agent Trainee, you'll play a critical role in assisting, supporting, and handling non-emergency communications and responses to residents requesting city services. You'll interact with residents, take calls, and direct inquiries to field staff, ensuring that every interaction is positive, efficient, and effective.Through our comprehensive training program, you'll gain the skills and knowledge needed to excel in this role, including:* Supporting call center operations and customer service activities* Responding to non-emergency calls from residents and generating service requests* Interacting with residents, explaining City policies and procedures, and addressing service requests and concerns* Providing follow-up to resident requests and ensuring timely resolution of issues* Receiving, prioritizing, and dispatching non-emergency service requests to City field staff* Inputting and transmitting call information, documenting incidents, and reporting to dispatchersEssential FunctionsAs a Customer Service Agent Trainee, you'll be responsible for the following essential functions:* Supports call center operations and customer service activities; receives and responds to non-emergency calls from residents; learns to generate appropriate service requests and participates in the dispatching of appropriate crews and equipment.* Interacts, communicates, and assists residents requesting services; explains and interprets City policies and procedures, addresses service requests and concerns, and directs customers to necessary parties to resolve problems and provide assistance. * Provides follow up to resident requests; ensures field techs have been dispatched and situations have been resolved in a timely and effective manner; addresses utility concerns, neighborhood or City inquiries, or other non-emergency concerns. * Receives, prioritizes, and dispatches non-emergency service requests to City field staff; interacts and engages with different levels of management to resolve or report an issue; develops competency and experience through effective training and participation in residents' concerns.* Inputs and transmits call information entering incident data in system to ensure documentation of incident and transmittal to dispatcher for prompt response. * Interviews callers to obtain all necessary information to ensure an appropriate response to situation and document an accurate and complete report of the incident, situation, or service request. * Dispatches and processes non-emergency type of city service requests or concerns from residents in areas such as requests for water turn-ons, or calls involving flooding conditions, signal outage, potholes, water meter breakage, junk motor vehicle removal, or apartment complaint; provides general information and educates residents on City resources, programs, and services available.* Maintains numerous record logs for time, identification, and type of service provided. * Performs all other work as needed or assigned. Minimum QualificationsTo be considered for this role, you must meet the following minimum qualifications:* High School Diploma or GED* No prior experience required* Licenses and certifications not requiredKnowledge, Skills, and AbilitiesAs a Customer Service Agent Trainee, you'll need to possess the following knowledge, skills, and abilities:* Knowledge of City services and programs* Knowledge of telephone etiquette and procedures* Knowledge of customer service policies, procedures, and guidelines* Ability to handle large call volumes, identify resources, and provide the correct responses* Ability to dispatch non-emergency calls to address situations* Ability to apply policies and procedures quickly and effectively* Ability to receive and handle complaints, requests, and information* Ability to perform data entry and work processing* Ability to learn and gain experience through collaborative efforts with other Agents* Communicating effectively verbally and in writing* Establishing and maintaining effective working relationshipsSalary and BenefitsAs a Customer Service Agent Trainee at blithequark, you'll enjoy a competitive salary range of $19.83 - $20.94, depending on your qualifications.You'll also be eligible for a comprehensive benefits package, including:* Competitive salary* Five-year vested pension plan* Great benefits package that includes health, vision, and dental insurance* Pet insurance* Tuition reimbursement* Qualifying childcare assistance* Paid time off and moreCareer Growth OpportunitiesAt blithequark, we're committed to helping our team members grow and develop their careers. As a Customer Service Agent Trainee, you'll have the opportunity to:* Gain hands-on experience in customer service and call center operations* Develop skills and knowledge in City services and programs* Collaborate with other Agents and team members to achieve common goals* Participate in training and development programs to enhance your skills and knowledge* Pursue advancement opportunities within the CCX Department or other areas of the organizationWork Environment and Company CultureAs a member of the CCX Department, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.Our work environment is fast-paced and collaborative, with a focus on teamwork, innovation, and continuous improvement. We're committed to fostering a culture of inclusivity, respect, and diversity, where every team member feels valued and empowered to succeed. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in your community, we encourage you to apply for this exciting opportunity. Please visit our website at to and of dedicated professionals who are shaping the future of blithequark.