Experienced Customer Service Representative – Part-Time Call Center Position

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the blithequark team as a part-time Call Center Representative in our Dallas, TX location. As a valued member of our team, you will play a critical role in providing top-notch customer service and support to our English and Spanish-speaking customers. About blithequarkblithequark is a leading provider of commissary goods and services to State, Federal, and County correctional institutions nationwide.Since our founding in 1991, we have grown into a innovative and price-sensitive supplier, offering a wide range of products, including food, apparel, footwear, electronics, and personal-care items. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the correctional industry. CultureAt blithequark, we believe that a positive, supportive team culture is the key to success. We strive to create an environment where every employee feels valued, respected, and empowered to grow and learn.Our team members enjoy competitive compensation, career advancement opportunities, and a range of benefits that support work-life balance and overall well-being. Key ResponsibilitiesAs a part-time Call Center Representative, you will be responsible for:* Maintaining a positive, empathetic, and professional attitude toward customers at all times* Responding promptly to customer inquiries and providing professional customer support* Processing customer orders and payments in a timely and accurate manner* Encouraging customers to purchase additional products and services* Keeping records of customer interactions, transactions, comments, and complaints* Communicating and coordinating with colleagues as necessary to resolve customer issues* Demonstrating strong objection/response handling skills to understand and meet customer needs* Acknowledging and resolving customer complaints in a fair and timely mannerEssential Qualifications & Education RequirementsTo be considered for this role, you must have:* 6 months to 1-year customer service experience (Call Center or Phone Customer Service preferred)* Order processing experience is required* High School Diploma (or GED or High School Equivalence Certificate)* Comfortable using computers and navigating software applications* Ability to stay calm and composed when dealing with stressed or upset customersPreferred QualificationsWhile not required, the following qualifications are highly desirable:* Bilingual or multilingual skills (English and Spanish)* Experience with customer relationship management (CRM) software* Knowledge of order processing and inventory management systems* Strong problem-solving and analytical skillsBenefits & PerksAs a part-time Call Center Representative, you will enjoy:* Competitive wage and benefits package* Team environment and collaborative work culture* Good work-life balance and flexible scheduling* 401(k) savings plan and paid time off (PTO)* Holiday pay opportunities and birthday PTO* On-the-job training and skills development* Employee Assistance Program (EAP) for mental health and wellness supportCareer Growth OpportunitiesAt blithequark, we believe in investing in our employees' growth and development.As a part-time Call Center Representative, you will have opportunities to:* Develop new skills and knowledge through on-the-job training and professional development programs* Take on additional responsibilities and leadership roles within the team* Pursue career advancement opportunities within the company* Participate in cross-functional projects and initiatives that drive business growth and innovationEqual Employment Opportunity Policyblithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.E-VerifyThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this part-time Call Center Representative position at blithequark. Please visit our website at [www.blithequark.com]( to learn more about our company culture, benefits, and career growth opportunities.