Experienced Customer Service Representative – Remote Part-Time Opportunity to Make a Positive Impact in Medicaid Programs

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a flexible work environment where you can make a meaningful difference in people's lives? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home and enjoying the freedom to set your own schedule. At blithequark, we're dedicated to providing innovative solutions that empower patients and caregivers in self-directed Medicaid programs.As a Customer Service Representative, you'll play a vital role in ensuring that our clients receive the support and guidance they need to navigate our programs with confidence. Your expertise, empathy, and professionalism will make a tangible impact on the lives of those we serve, and we're excited to have you. Responsibilities:As a Customer Service Representative at blithequark, your primary responsibilities will include:* Answering incoming calls from patients and caregivers with compassion, professionalism, and a warm demeanor, providing timely and accurate information to address their concerns and resolve issues.* Assisting with enrollment, program applications, and setup in applicable systems, ensuring seamless onboarding and a smooth experience for our clients. * Retrieving information to assist caregivers with payroll-related inquiries, providing expert guidance and support to help them navigate our services. * Utilizing de-escalation techniques to support upset or frustrated callers, demonstrating empathy and patience in emotionally charged situations. * Offering guidance and directions to caregivers and patients to resolve issues, empowering them to take control of their Medicaid programs.* Documenting information and outcomes as necessary, maintaining accurate records and contributing to the continuous improvement of our services. Requirements:To succeed as a Customer Service Representative at blithequark, you'll need to possess:* At least one year of customer service experience, with a proven track record of delivering exceptional service and resolving complex issues. * Strong computer skills, including the ability to troubleshoot technical issues and provide expert advice to clients.* The ability to offer empathy, patience, and a friendly demeanor at all times, even in challenging situations. * The capacity to handle sensitive calls and de-escalate emotionally charged situations, demonstrating a high level of emotional intelligence and composure. * Great active listening skills, with the ability to understand and address the needs of our clients. * Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.* Strong attention to detail, with a focus on accuracy and precision in all aspects of your work. * The ability to multitask and adapt to a fast-paced environment, prioritizing tasks and managing your time effectively. * A quality-focused mindset, with a desire to achieve first call resolution and exceed client expectations. * The ability to accurately work with numbers and discuss financial matters, providing expert guidance and support to our clients. Nice-to-Haves:While not required, experience in a healthcare-related customer service role and familiarity with Medicaid programs would be a significant advantage in this position.If you have a background in healthcare or experience working with Medicaid programs, we encourage you to apply and share your expertise with our team. Benefits:As a Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:* Flexible scheduling with a self-scheduling platform, allowing you to set your own schedule and work at times that suit you best. * The opportunity to earn extra cash during the holiday season, providing a welcome boost to your income. * One-on-one mentorship, with dedicated support and guidance to help you succeed in your role.* Free certification and ongoing development opportunities, enabling you to enhance your skills and advance your career. * Access to blithequark Perks, a range of discounts and savings on various services that can help you save money and improve your quality of life. Why Join blithequark? At blithequark, we're passionate about making a positive impact in the lives of our clients. We're committed to delivering exceptional customer service, empowering patients and caregivers to take control of their Medicaid programs, and providing a supportive and inclusive work environment for our team members.If you share our values and are eager to make a difference, we invite you to and become a part of our mission to transform the way we deliver healthcare services. If you're a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website at to learn more about the position and. We look forward to welcoming you to our team and exploring how you can contribute to our mission to make a positive impact in the lives of our clients.