Experienced Bilingual (Spanish/English) Customer Service Representative – Onsite Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess a flair for languages and a knack for problem-solving? If yes, we invite you to join our dynamic team at blithequark as a Bilingual (Spanish/English) Customer Service Representative – Onsite. As a key member of our team, you will play a vital role in providing top-notch support to our clients, leveraging your language skills, and driving customer satisfaction. About blithequark blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in the industry. Benefits of Working with blithequark At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and pursue your passions * Employee wellness and engagement programs to support your physical and mental well-being blithequark and You As a Bilingual (Spanish/English) Customer Service Representative – Onsite, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit! Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Handling and carefully responding to all customer inquiries * Providing excellent customer service through active listening * Working with confidential customer information and treating it sensitively * Aiming to resolve issues on the first call by being proactive * Appropriately communicating with customers Qualifications We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * Proficiency in Spanish and English * A High School Diploma or equivalent * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required Key Competencies To excel in this role, you will need to demonstrate the following key competencies: * Process Excellence: Commitment to following established procedures and customer service driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Be Part of Our blithequark Family At blithequark, it is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. Employment Type This is a full-time position, and we offer a competitive salary and benefits package. If you are a motivated and customer-focused individual with a passion for languages, we invite you to apply for this exciting opportunity. Please through our website or by clicking on the link below. We look forward to welcoming you to our team at blithequark!