Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (West Region) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (West Region). About blithequark blithequark is a leading food distributor with a rich history of innovation and a commitment to excellence. Our company culture is built on the values of teamwork, integrity, and customer satisfaction. We're proud to be a part of the foodservice industry, and we're dedicated to helping our customers succeed. Job Summary As an Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (West Region), you will be the primary point of contact for our national sales customers, providing exceptional service and support to ensure their needs are met. You will work closely with our sales team and internal departments to resolve customer inquiries, complaints, and issues in a timely and professional manner. Key Responsibilities * Receive and respond to inbound calls and emails from customers, providing information about products and services, taking orders, and resolving complaints. * Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments. * Resolve customer service or billing complaints, checking to ensure that appropriate changes were made to resolve customers' problems. * Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments. * Coordinate same-day deliveries and pickups for customers, processing pickup requests from customers and the National Sales team. * Respond to delivery/routing questions and issues from customers, and recommend improvements in products, shipping, service, or billing methods and procedures. * Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. * Contact all customers affected by product recalls and withdrawals. Work Schedule * Sunday - Thursday * 8 am - 4:30 pm Central Time Benefits * Full benefits package, including medical, dental, vision, 401K, life insurance, and more, effective on the first day of employment. * Overtime compensation * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance Requirements * High school diploma or equivalent required; Bachelor's degree preferred. * Minimum of three years experience in customer service call center environment required; experience in food service distribution a plus. * Excellent verbal communication skills and problem resolution ability required. * Working knowledge of Microsoft Word and Outlook required; CRM/Phone Technology experience preferred. Preferred Qualifications * Bachelor's degree in a related field (e.g., business, communications, marketing). * Experience working in a fast-paced, dynamic environment. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. * Strong communication and interpersonal skills. What We Offer * A competitive salary range of $17 - $25, depending on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive benefits package, including medical, dental, vision, 401K, life insurance, and more. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Note This job posting is for a hybrid role, which means you will work from home approximately 90% of the time and spend 10% of your time in our distribution center offices located in the West Region of the United States. You will be required to travel to our offices occasionally for training and meetings. Apply for this exciting opportunity by clicking on the link below: We look forward to hearing from you!