Experienced Customer Care Specialist – Remote Work Opportunity with Sign-On Bonus

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two interactions are ever the same? Look no further than blithequark, where we're seeking an experienced Customer Care Specialist to in a remote work setting. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers, while also enjoying a comprehensive benefits package and opportunities for career growth and development. About blithequark blithequark is a leading provider of innovative solutions and services to the energy industry. With a strong commitment to customer satisfaction and community engagement, we're dedicated to delivering exceptional results and making a positive impact in the communities we serve. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on our mission to provide world-class service and support to our customers. Responsibilities As a Customer Care Specialist with blithequark, you'll play a critical role in resolving customer inquiries and issues in a timely and professional manner. Your responsibilities will include: * Resolving incoming customer inquiries regarding power outages, billing questions, and service requests * Utilizing policies and procedures to place service and emergency orders for customers * Assisting customers with payment arrangements and other service-related inquiries * Performing research and follow-up on customer accounts to ensure satisfaction * Participating in required training sessions, both remote and onsite, as needed * Maintaining confidentiality and privacy of customer information during interactions Requirements To be successful in this role, you'll need to possess the following qualifications and skills: * High School Diploma or GED Certificate; or equivalent combination of education and work experience * A minimum of two years non-sales customer service experience or two years of non-sales call center experience * Basic proficiency with Microsoft Outlook * Effective problem-solving and decision-making skills * Strong communication and analytical skills to handle escalated customer situations * Proficient use of computers and ability to perform basic math calculations * Ability to type a minimum of 30 WPM * Flexibility to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday Nice-to-Haves While not required, the following qualifications and skills would be a plus in this role: * Experience in a remote work environment * Bilingual in Spanish, as there is a premium pay available for Spanish speakers Benefits As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * Health care coverage * Retirement savings plan with 401k matching * Paid time off * Tuition assistance * Paid short-term and long-term disability * Paid bereavement leave * Ongoing career development and education reimbursement * Competitive pay with consistent raises every 6 months Work Environment and Company Culture At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the values of: * Customer focus: We're dedicated to delivering exceptional service and support to our customers. * Teamwork: We believe that collaboration and teamwork are essential to achieving our goals. * Innovation: We're always looking for new and better ways to do things. * Integrity: We're committed to doing the right thing, even when it's hard. * Respect: We value and respect each other, our customers, and the communities we serve. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. Sign-On Bonus As a special incentive, we're offering a sign-on bonus of $200 to successful candidates who. This bonus is in addition to our competitive pay and comprehensive benefits package. Remote Work Opportunity As a remote work opportunity, this role offers the flexibility to work from home or a remote location. You'll need to have a dedicated workspace and reliable internet connection to perform your duties. Contact Information If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at. We look forward to hearing from you!