Experienced Customer Support Specialist – Pet Care and E-commerce Expert (Remote)

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pets and their owners? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Support Specialist, where you'll have the opportunity to work remotely and make a real impact on the pet care industry. At blithequark, we're dedicated to revolutionizing the way people shop for their pets, and we're looking for talented individuals like you to help us achieve our mission.As a Customer Support Specialist, you'll be the face of our company, providing top-notch support to our customers via phone, email, and chat. You'll be the go-to expert for all things pet care, products, and services, and you'll have the opportunity to work with a talented team of pet lovers who share your passion. About blithequarkblithequark is a leading e-commerce company that's passionate about providing the best possible experience for pet parents and their furry friends. We're a remote-first company that values collaboration, inclusion, and a shared passion for pets.Our team is made up of talented individuals from diverse backgrounds who are dedicated to making a difference in the lives of pets and their owners. Key ResponsibilitiesAs a Customer Support Specialist at blithequark, you'll be responsible for:* Assisting customers with product inquiries, order issues, and returns via phone, email, and chat* Offering knowledgeable advice on pet care, products, and services to ensure customer satisfaction* Resolving customer complaints promptly and efficiently, maintaining a positive and helpful attitude* Ensuring accurate and timely information is provided to customers regarding their orders and inquiries* Working with team members to maintain blithequark's high standards of customer satisfactionQualificationsTo be successful in this role, you'll need:* A high school diploma or equivalent; some college preferred* Previous customer service experience is a plus, but not required* Excellent communication skills (both written and verbal)* Strong problem-solving abilities and a customer-first mindset* Ability to work independently and manage time effectively in a remote environment* A love for pets is a bonus!Why blithequark? We offer a competitive salary and benefits package, including:* Competitive salary and benefits package* Remote work opportunity with flexible schedules* Health, dental, and vision insurance* Paid time off and company holidays* Employee discounts on pet products* A culture that values collaboration, inclusion, and a shared passion for petsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.We offer a range of training and development opportunities, including:* Ongoing training and development programs to help you improve your customer service skills and knowledge of pet care and products* Opportunities for career advancement and professional growth* A collaborative and supportive work environment that encourages learning and innovationWork Environment and Company CultureAs a remote-first company, we're committed to creating a work environment that's flexible, collaborative, and inclusive.Our team is made up of talented individuals from diverse backgrounds who share a passion for pets and customer service. We value:* Collaboration and teamwork* Inclusion and diversity* A shared passion for pets and customer service* Flexibility and work-life balance* Ongoing learning and developmentIf you're ready to make a difference in the lives of pets and pet parents, to become part of our dynamic team! We're an equal opportunity employer and welcome applicants from all backgrounds. We're committed to creating an inclusive environment for all employees.