Experienced Customer Service Representative – Healthcare Services – Remote Opportunity in Oklahoma

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative in our Oklahoma remote office. As a valued member of our team, you will have the opportunity to work from home, enjoy a comprehensive benefits package, and grow your career in a supportive and inclusive environment.Why Choose blithequark? At blithequark, we are committed to providing top-notch healthcare services that make a real difference in our members' lives. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you will be part of a supportive team that values collaboration, innovation, and continuous learning. What to Expect (Job Responsibilities)As a Customer Service Representative at blithequark, you will be responsible for:* Receiving and documenting customer concerns in a timely and accurate manner* Following company procedures and inputting accurate trip data into our systems* Multitasking effectively to extract necessary information from multiple systems* Reviewing and educating members on services and their insurance coverage* Refer unresolved customer grievances to the designated department for further investigationWhat is Required (Qualifications)To succeed in this role, you will need:* A High School Graduate or General Education Degree (GED)* 0-2 years of related experience, with at least 6 months in a contact center or customer service role* Strong organizational, written, and verbal communication skills* Ability to type 35 words per minute or more* Capability to handle a high volume of calls, up to 100+ calls per dayHow to Stand Out (Preferred Qualifications)If you have:* Experience in a fast-paced environment demonstrating sound decision-making and problem-solving skills* Proficiency in bolthires Office Suite* Ability to work independently under general supervisionYou will be well-positioned to excel in this role and take your career to the next level.Skills and Competencies Required for SuccessTo thrive in this role, you will need to possess:* Excellent communication and interpersonal skills* Strong problem-solving and decision-making skills* Ability to multitask and prioritize tasks effectively* Proficiency in bolthires Office Suite* Strong organizational and time management skills* Ability to work independently and as part of a teamCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Customer Service Representative, you will have access to:* Ongoing training and development opportunities* Mentorship and coaching from experienced team members* Opportunities for career advancement and professional growth* A supportive and inclusive work environment that values diversity and inclusionWork Environment and Company Culture HighlightsAs a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our team is committed to fostering a positive and inclusive culture that values:* Collaboration and teamwork* Continuous learning and development* Diversity and inclusion* Work-life balance and flexibilityCompensation, Perks, and BenefitsAs a valued member of our team, you will enjoy:* A starting pay rate of $14.00/hr* Comprehensive benefits package including medical, dental, and vision insurance* 401(k) Retirement Savings Plan with company match* Paid time off and paid parental leave* Opportunity to work from home with flexible requirementsIf you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please visit our website to and at blithequark. Today! We are an equal-opportunity employer and prioritize candidate privacy. We champion fair, transparent, and secure hiring practices and aim to foster a fair and inclusive work environment for all. and take the first step towards a rewarding career with blithequark!