Experienced Ramp Agent (Customer Service Agent) - Miami International Airport

Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team? If so, we invite you to join blithequark's team of dedicated Ramp Agents at Miami International Airport. As a key member of our operations team, you will play a vital role in ensuring the safe and efficient transportation of cargo and baggage to and from aircraft. About blithequarkAt blithequark, we are committed to providing our customers with the highest level of service and ensuring that every interaction is a positive one.Our company values of Care, Integrity, Resilience, and Servant Leadership guide everything we do, and we are proud to have a diverse and inclusive team that reflects the communities we serve. As a Ramp Agent, you will be part of a team that is dedicated to living these values every day and making a difference in the lives of our customers. Key ResponsibilitiesAs a Ramp Agent, your primary responsibilities will include:* Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.* Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. * Maintaining a safe and secure work environment, adhering to all safety protocols and procedures. Work Environment and ScheduleAs a Ramp Agent, you will work in a fast-paced and dynamic environment, often in harsh weather conditions.Shifts will vary, ranging from early morning to overnight, and you will be required to work between 20 and 40 hours per week based on operational needs. Each station is different, based on its individual flight schedule, and you will be required to adapt to changing circumstances. What You Need to SucceedTo be successful in this role, you will need to possess:* A high school diploma, GED, or high school equivalency. * Be at least 18 years of age and have authorization to work in the United States.* A valid driver's license. * Proficiency in English. * The ability to pass a physical ability test (PAT). * The ability to wear required company-approved Personal Protective Equipment (PPE). * The ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal. What Will Give You a Competitive EdgeWhile not required, the following qualifications will give you a competitive edge in this role:* Previous experience in a similar role or industry. * Knowledge of airport operations and procedures.* Familiarity with ground equipment and baggage handling systems. Benefits and PerksAs a Ramp Agent at blithequark, you will enjoy a range of benefits and perks, including:* Competitive salary and industry-leading profit-sharing program. * 401(k) with generous company contributions up to 9%. * New hires are eligible for up to 2-weeks of vacation. * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. * 10 paid holidays per calendar year. * Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits.* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * Holistic Wellbeing programs to support physical, emotional, social, and financial health. * Domestic and International space-available flight privileges for employees and eligible family members. * Career development programs to achieve your long-term career goals. * World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. * Recognition rewards and awards through the platform Unstoppable Together. * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks. Career Growth OpportunitiesAt blithequark, we are committed to helping our employees grow and develop their careers. As a Ramp Agent, you will have access to a range of training and development programs, including:* On-the-job training and mentorship.* Opportunities for advancement to senior roles. * Access to career development programs and resources. * Opportunities to participate in community service and volunteer programs. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to. !