Experienced Customer Service Representative for Water Billing and Customer Support – Delivering Exceptional Service in a Dynamic Utility Environment

Introduction to blithequark At blithequark, we are dedicated to providing top-notch utility services that meet the evolving needs of our community. As a leader in the industry, we strive to create a positive and supportive work environment that fosters growth, innovation, and exceptional customer service. Our team is passionate about making a difference in the lives of our customers, and we are seeking a highly skilled and enthusiastic Customer Service Representative to join our dynamic team. Job Overview We are currently seeking an experienced Customer Service Representative who will coordinate and perform a variety of customer service functions, providing assistance to utility customers in person and via telephone.As a key member of our team, you will respond to customer inquiries and requests for service, prepare and issue work orders, and coordinate with customers regarding the payment of past due accounts. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. Key Responsibilities Greeting the public and providing customer service at the front counter and via telephone, ensuring a positive and supportive experience for all customers.Answering incoming calls and responding to customer inquiries and requests for service in a timely and professional manner. Providing information regarding utility services, departmental policies, and account/billing matters, demonstrating a thorough understanding of our services and policies. Establishing customer accounts, updating, maintaining, and researching account information with accuracy and attention to detail. Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services, ensuring efficient and effective service delivery.Processing requests for after-hours service, preparing related charges, and logging customer addresses for use by after-hours field personnel, demonstrating flexibility and adaptability. Filing and maintaining service requests/work order documentation, ensuring accurate and up-to-date records. Monitoring customer accounts for past due charges, establishing payment arrangements, and granting payment extensions for past due accounts as warranted, demonstrating empathy and understanding. Requirements and Skills To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to coordinate and conduct a variety of customer service functions.You will be proficient in performing accurate data entry and updating/maintaining customer account information, with a strong attention to detail and organizational skills. Additionally, you will have experience processing work order requests and customer payments, with a strong understanding of customer service principles and practices. Essential Qualifications High School Diploma or equivalent, with a strong foundation in customer service and communication. One-year customer service experience, or an equivalent combination of education and experience, demonstrating a commitment to delivering exceptional customer service.A valid Texas Driver License with a good driving record, or the ability to obtain one, with a reliable means of transportation. Typing test required, with a minimum of 40 words per minute, demonstrating proficiency in data entry and computer skills. Preferred Qualifications Customer Service Certification/Training, demonstrating a commitment to ongoing learning and professional development. Experience working in a utility or customer service environment, with a strong understanding of industry principles and practices.Proficiency in bolthires Office, with experience using software applications to manage customer accounts and process transactions. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, education, and career advancement. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, utility services, and account management, with a focus on delivering exceptional customer experiences.You will work closely with our team of experienced professionals, who are passionate about providing outstanding service and support to our customers. Work Environment and Company CultureOur work environment is dynamic and fast-paced, with a focus on teamwork, collaboration, and open communication. We value diversity, equity, and inclusion, and are committed to creating a positive and supportive work environment that fosters growth, innovation, and exceptional customer service. As a member of our team, you will be expected to embody our core values of respect, empathy, and excellence, demonstrating a commitment to delivering exceptional customer service and support.Compensation, Perks, and Benefits We offer a competitive salary and benefits package, with opportunities for career advancement and professional growth. Our benefits include medical, dental, and vision insurance, retirement savings, and paid time off, demonstrating our commitment to the well-being and success of our employees. Additionally, we offer a range of perks and incentives, including training and development opportunities, employee recognition programs, and a positive and supportive work environment.Conclusion If you are passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and knowledge in a dynamic and fast-paced environment. Don't miss out on this chance to and take your career to the next level – !