Experienced Customer Care Representative I - Remote/within 50 miles of Charleston, SC

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than blithequark, a leading regional bank dedicated to providing financial solutions to individuals, families, and businesses in the Southeast for over 100 years. As a Customer Care Representative I at blithequark, you will be the face of our company, providing superior customer service to external and internal customers while building meaningful and lasting relationships.You will be responsible for identifying and resolving customer inquiries, answering inbound phone calls, and providing personalized rewarding experiences for our customers. If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we want to hear from you! About blithequarkblithequark is a regional bank that has been serving the Southeast for over a century. Our team members strive to create remarkable experiences while building meaningful and lasting relationships with our customers.We are proud to be a reflection of the communities we serve, and our team members share core values that make blithequark a great place to bank and a great place to work. ResponsibilitiesAs a Customer Care Representative I at blithequark, you will be responsible for:* Identifying and resolving customer inquiries using active listening, critical thinking, and probing skills for first call resolution* Answering inbound phone calls timely, accurately, and professionally with a personalized rewarding experience for the customer* Providing tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer's Online Banking profile, and assist customer with self-service password tool* Assisting customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes* Processing customer inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures* Promoting our virtual branch solutions to our customers by ensuring we meet or exceed their expectations* Meeting or exceeding the Customer Care Representative quality and productivity goals assigned by management* Ensuring the security of customer information and assisting with minimizing bank loss by performing customer authentication on each call received* Using all available systems and resources to review and interpret customer information* Maintaining a working knowledge of PC skills, including the ability to troubleshoot common problems and navigate the internet, intranet, and between multiple systems* Providing support by performing additional duties and tasks as needed or assigned* Maintaining a positive, empathetic, and professional demeanor with customers at all times, regardless of the circumstances or stress level of the call center* Keeping customers aware of changes in bank services, practices, and other factors affecting their account relationship* Following established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policiesCompetenciesTo be successful in this role, you will need to possess the following competencies:* Strong knowledge of banking procedures* Patience, ability to remain calm even when customers are stressed or upset* Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely* Attentiveness, ability to listen to customers' concerns, identify the issues, and find a resolution* Excellent communication and interpersonal skills* Ability to work with confidential information, both internally and externally, in a professional manner* Ability to have flexible hours when necessary* Receptive to coaching and feedback* Desire to meet/exceed goals and solve problems while working in a fast-paced environmentQualifications, Education, and Certification Requirements* High School Diploma or equivalent* Previous customer service (inbound call center) experience* Experience in financial services* Strong computer skills and ability to navigate systems for quick resolution* Excellent customer service skills, including verbal, listening, and problem-solving skills* Ability to work with confidential information, both internally and externally, in a professional manner* Ability to have flexible hours when necessary* Receptive to coaching and feedback* Desire to meet/exceed goals and solve problems while working in a fast-paced environmentTraining Requirements/Classes* Annual Regulatory Compliance Training* Successfully complete Customer Care New Hire TrainingPhysical Demands/Work Environment* Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers* This position requires a large amount of time in front of a computer* blithequark reserves the right to modify itsRemote Work Standards and Eligibility requirements at any time* blithequark reserves the right to suspendRemote Work privileges at any timeTelecommuting Requirements* Required to have a dedicated work area established that is separated from other living areas and provides information privacy* Ability to keep all company sensitive documents secure (if applicable)* You agree that you will not provide child or adult care during hours of scheduled workTelecommuting Technical Requirements* A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only)* Must be able to directly connect to router/modem via Ethernet cable* Check your download speed using a speed test* To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer* blithequark reserves the right to request proof of internet provider, speed, and service package from the employee* Requirements are subject to change, as new systems and technology are deliveredIf you are a motivated and results-driven individual with excellent communication and problem-solving skills, we want to hear from you!to join the blithequark team and start delivering exceptional customer experiences! Why Join blithequark? * Competitive compensation and benefits package* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Comprehensive training and support to ensure your success* Flexible work arrangements, including remote work options* Access to the latest technology and tools to help you succeed What We Offer * A comprehensive benefits package, including medical, dental, and vision insurance* A 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for professional development and career growth* A collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Flexible work arrangements, including remote work options* Access to the latest technology and tools to help you succeed If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we want to hear from you!to join the blithequark team and start delivering exceptional customer experiences!