Experienced Customer Service Representative – Federal Student Loan Servicing

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team of dedicated Customer Service Representatives, serving federal student loan borrowers across the country. As a Customer Service Representative at blithequark, you will play a vital role in providing personalized support to our clients, helping them navigate the complexities of federal student loan servicing.With a strong focus on quality, security, and customer satisfaction, you will be empowered to make a real difference in the lives of our clients, while also enjoying a rewarding and challenging career. About blithequarkblithequark is a leading provider of innovative solutions for the federal government, with a strong commitment to excellence, integrity, and customer satisfaction. Our team of dedicated professionals is passionate about delivering high-quality services that meet the evolving needs of our clients.As a valued member of our team, you will have the opportunity to work with a talented and diverse group of individuals who share your passion for making a positive impact. Job SummaryWe are seeking experienced Customer Service Representatives to, providing exceptional support to federal student loan borrowers. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, providing accurate and efficient servicing of student loan inquiries, and helping clients establish personalized repayment plans that meet federal and state regulations.If you are a motivated, customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Key Responsibilities* Provide efficient and accurate handling of inquiries regarding student loans, including account updates and changes, and repayment options within policies and federal and state regulations. * Handle inbound and outbound customer calls in a highly productive call center environment, meeting quality assurance and key performance indicators.* Assist with completion of customer applications to meet the guidelines outlined in department procedures. * Ensure the highest levels of privacy and security to protect client, customer, and business partner data while providing exceptional customer service. Essential Qualifications* High school diploma or GED required* 6 months of contact center or customer service experience in a business environment* 6 months of computer experience in a business environment* Ability to obtain and maintain a Public Trust security clearance (Federal 5C)* Must not be in default on any federal student loans or defaulted loans guaranteed by the federal government (typically 270 days past due)* Must be a US citizen* Felonies or misdemeanors within the last 7 years may cause an issue in obtaining a security clearance* Applicants with monies in non-medical collections exceeding $7,500 may also cause an issue in obtaining the required security clearance* Qualified applicants must reside within a 75-mile radius of Augusta, GA* Must possess a friendly and professional speaking voice and patient demeanor* Outstanding attendance and punctuality* Ability to provide excellent customer service* Strong verbal and written communication skills* Excellent time management and multi-tasking skills* Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)* Must pass an online customer service assessment test* Must possess reliable high-speed internet using a hard-wired ethernet connection* Must possess reliable transportation to a blithequark facility throughout the course of employmentPreferred Qualifications* Bachelor's degree* Call center experience* 6 months of bolthires Office (Outlook, Word, Excel, and OneNote) experienceTraining and DevelopmentNew hires will be trained to understand federal regulations and company policies, as well as the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry.Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks. The hours of training are 8am to 5pm (Central Time), Monday through Friday. Work Environment and CultureAs a remote employee, you will have the flexibility to work from home while still being part of a dynamic and supportive team. Our company culture is built on a strong foundation of excellence, integrity, and customer satisfaction. We are committed to providing a positive and inclusive work environment that fosters growth, learning, and collaboration.Compensation and Benefits* $17.75 per hour* $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare, covering the full bolthires of employee-only medical, dental, and vision premiums* Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time offEqual Opportunity Employerblithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, including veterans and individuals with disabilities.If you are a motivated, customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, through our online application portal. ! We look forward to hearing from you and exploring how you can contribute to our team's success!