Experienced Customer Service Representative – Dental & Vision Benefits

Join blithequark's dynamic team in San Antonio, TX or work remotely in Texas and embark on a rewarding career in customer service! Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join blithequark's team as a Customer Service Representative in our Dental & Vision Benefits division! About blithequarkblithequark is a leading provider of insurance, financial services, and employee benefits.Our purpose is to help people fulfill their lives by providing innovative solutions that make a meaningful difference. At blithequark, we're committed to creating a vibrant culture that values diversity, inclusion, and employee growth. Our team members are the driving force behind our success, and we're excited to welcome talented individuals like you to our family! Job SummaryAs a Customer Service Representative in our Dental & Vision Benefits division, you'll play a critical role in delivering exceptional customer experiences that exceed expectations and drive business growth.You'll be responsible for communicating with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, and resolve issues. If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we want to hear from you! Key Responsibilities• Communicate effectively with policyholders, providers, plan participants, and field partners via phone or written correspondence to answer routine questions, process transactions, or resolve issues.• Document customer inquiries and related customer data electronically to ensure accurate and efficient record-keeping. • Assist service teams with back-office support functions to ensure seamless operations and exceptional customer experiences. • Protect the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. • Support department goals by achieving established service standards and metrics, including metrics related to customer satisfaction, first-call resolution, and issue resolution.What You Bring• High school diploma or equivalent required; 0-2 years of related experience in contact center, customer service, dental office, and/or insurance is highly preferred. • Ability to work overtime when required to support business needs and meet customer demands. • Excellent verbal and written communication skills, with the ability to demonstrate initiative when assessing situations. • Proficient use of computer systems and keyboarding skills, with the ability to learn and adapt to new technologies.What We OfferAt blithequark, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:ForYour Money• Starting pay of $18 per hour• Hiring/Retention Bonuses up to $850! • 401(k) Retirement Plan with company match and quarterly contribution• Tuition Reimbursement and Assistance• Incentive Program BonusesForYour Time• Thrive Days - Personal time off• Paid time off (PTO)ForYour Health and Well-being• HealthBenefits: Medical, Dental, Vision• Health Savings Account (HSA) with employer contribution• Well-being programs with financial rewards• Employee assistance program (EAP)ForYourProfessional Growth• Professional development programs• Leadership development programs• Employee resource groups• StrengthsFinder ProgramForYour Community• Matching donations program• Paid volunteer time - 8 hours per monthForYour Family• Generous paid maternity leave and paternity leave• Fertility, surrogacy, and adoption assistance• Backup child, elder, and pet care supportEqual Opportunity Employerblithequark is an Equal Opportunity Employer that values diversity, inclusion, and employee growth.We're committed to creating a vibrant culture that welcomes individuals from all backgrounds and perspectives. If you're a talented and motivated individual who shares our values, we invite you to ! Ready to embark on a rewarding career with blithequark? Click the link below to apply for this exciting opportunity! !