Experienced Customer Service Representative – Animal Care and Client Relations Specialist at blithequark Pet Hospital

Welcome to blithequark Pet Hospital Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pets and their owners? Do you thrive in a collaborative environment where teamwork, mutual respect, and a commitment to animal care are paramount? If so, we invite you to join our dynamic team at blithequark Pet Hospital as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring that our clients and their pets receive the highest level of care and attention.About Us At blithequark Pet Hospital, we are a small but dedicated AAHA-accredited hospital with a big heart. With over 30 years of experience serving the bay area, we have built a reputation for delivering exceptional client experiences and high-quality veterinary care. Our skilled team of experts, including veterinary assistants, experienced RVTs, DVMs, Hospital Managers, and Clinical Directors, are passionate about what they do and are committed to making a positive impact on the lives of pets and their owners.We are proud of our close-knit team culture, where everyone supports each other and enjoys a good laugh. Your Role As a Customer Service Representative at blithequark Pet Hospital, you will be the face of our hospital, greeting clients and their pets with warmth and professionalism. You will be responsible for managing appointment scheduling, client communications, and patient check-ins/outs, as well as supporting our team with occasional tasks in the treatment area. Your exceptional communication skills, attention to detail, and ability to multitask will ensure that our clients feel welcome and that their pets receive the best care possible.Key Responsibilities: Greet clients and their pets with warmth and professionalism, ensuring a positive and welcoming experience Manage appointment scheduling, client communications, and patient check-ins/outs, maintaining accurate and up-to-date records Support the team with occasional tasks in the treatment area, including assisting with procedures and providing exceptional care to our patients Maintain a clean, organized, and welcoming reception area, ensuring that our hospital is always presentable and comfortable for our clients Assist with administrative duties, including record-keeping, payment processing, and other tasks as required What MakesThis Role Special At blithequark Pet Hospital, we offer a unique and rewarding work environment that is focused on delivering exceptional client experiences and high-quality veterinary care.Our modern facilities, including in-house IDEXX labs, digital radiology, ultrasound, and a fully equipped surgical suite, enable us to provide the best possible care for our patients. Our client-focused approach, flexible appointment options, and convenient location make us a popular choice for pet owners in the area. Benefits of Working with Us: Great culture:Our team values teamwork, commitment to animal care, and mutual respect Modern facilities: We offer state-of-the-art equipment and technology to ensure the best possible care for our patients Client-focused: We are dedicated to making our clients feel like family and offering flexible, same-day appointment options Convenient location:Our hospital is located in a vibrant, pet-loving community with plenty of shopping, entertainment, and dining options A Bit About the Area We are located in a vibrant and pet-friendly community in Concord, California, with a mix of young and older pet owners.While the area is competitive, with many nearby hospitals, our loyal client base and welcoming atmosphere set us apart. Our team is passionate about building strong relationships with our clients and providing exceptional care to their pets. Fun FactOur talented team has over 120 combined years of experience in veterinary medicine, making us a trusted and knowledgeable resource for pet owners in the area. We are proud of our expertise and our commitment to delivering exceptional care to our patients.EssentialQualifications: To be successful in this role, you will need: Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and team members Previous experience in customer service, preferably in a veterinary or animal care setting Ability to multitask, prioritize tasks, and maintain accuracy and attention to detail in a fast-paced environment Strong organizational and time management skills, with the ability to manage multiple tasks and responsibilities Ability to work effectively in a team environment, supporting and collaborating with colleagues to achieve common goals PreferredQualifications: While not essential, the following qualifications are preferred: Experience with veterinary software and technology, including appointment scheduling and record-keeping systems Knowledge of animal behavior, health, and wellness, with a passion for delivering exceptional care to pets Certification in veterinary assisting or a related field, with a commitment to ongoing learning and professional development Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing circumstances and prioritiesCareer Growth Opportunities and Learning Benefits At blithequark Pet Hospital, we are committed to supporting the growth and development of our team members.We offer ongoing training and education, including workshops, seminars, and online courses, to help you build your skills and knowledge in veterinary care and customer service. Our hospital is a dynamic and supportive environment, where you will have the opportunity to work with experienced professionals and learn from their expertise. Work Environment and Company CultureOur hospital is a welcoming and inclusive environment, where everyone is valued and respected. We believe in building strong relationships with our clients and our team members, and we are committed to creating a positive and supportive work environment.Our team is passionate about delivering exceptional care to our patients, and we are dedicated to making a positive impact on the lives of pets and their owners. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $20.00 to $25.00 per hour, dependent on experience. Our benefits package includes a range of perks and benefits, including paid time off, holidays, and opportunities for professional development and growth. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences and making a difference in the lives of pets and their owners, we encourage you to apply for this exciting opportunity.As a Customer Service Representative at blithequark Pet Hospital, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional care to our patients. to and start your journey with us!