Experienced Customer Service Manager II – Web & Cloud Application Support

At blithequark, we're on a mission to revolutionize the way people shop for their homes. As a Customer Service Manager II, you'll play a critical role in delivering exceptional customer experiences that drive loyalty and retention. If you're passionate about customer-centricity, leadership, and innovation, we want to hear from you. About blithequark blithequark is one of the world's largest online destinations for the home. We're a community of innovators, risk-takers, and leaders who believe that our differences make us stronger. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. Our culture is built on a foundation of empathy, transparency, and open communication. Job Summary As a Customer Service Manager II, you'll lead a team of customer support specialists, driving excellence in customer experience, and ensuring that our customers receive the highest level of service. You'll be responsible for creating and implementing strategies to improve customer satisfaction, loyalty, and retention. If you're a seasoned leader with a passion for customer-centricity, we want to hear from you. Key Responsibilities * Create, manage, and mentor a team of customer support specialists, providing guidance and coaching to ensure exceptional customer experiences * Analyze team performance to identify areas for improvement and develop strategies to drive growth and excellence * Make informed decisions about business strategies, risk management, and employee issues * Identify training gaps and collaborate with support teams to improve performance * Develop and implement corrective actions to address performance issues and ensure compliance with company policies * Interview and recommend candidates for hire * Conduct data analysis to identify trends and areas for improvement * Respond to customer inquiries, complaints, and feedback in a professional and respectful manner * Collaborate with team leaders to ensure consistent training and development of customer support specialists Requirements * 2+ years of demonstrated leadership experience, driving results in high-performing teams * Proven ability to close performance gaps through coaching and training * Demonstrated ability to provide timely and actionable feedback in a fast-paced environment * Strong critical thinking skills and ability to think logically in a rapidly changing environment * Excellent communication and relationship-building skills * Bachelor's degree or equivalent customer-facing and management experience What We Offer * Competitive salary: $23/hour * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools * Professional development opportunities, including training and education Work Environment Our office is located in Brunswick, USA, and we offer a flexible work environment that supports work-life balance. As a remote-friendly company, we offer flexible work arrangements, including telecommuting and flexible hours. If you're passionate about customer-centricity, leadership, and innovation, we want to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.