Experienced Customer Service & E-Commerce Supervisor – Retail Operations and Team Leadership

At blithequark, we are dedicated to nourishing people and the planet through our commitment to quality, sustainability, and customer satisfaction. As a key member of our retail team, the Experienced Customer Service & E-Commerce Supervisor will play a vital role in driving the success of our Customer Service and E-Commerce programs. This dynamic leader will oversee daily operations, ensuring seamless execution of in-store customer service and online order fulfillment, while fostering a positive and productive work environment that promotes exceptional teamwork, mutual respect, and outstanding morale.Job Summary:We are seeking an experienced and results-driven Customer Service & E-Commerce Supervisor to at blithequark. As a Supervisor, you will be responsible for leading and developing a high-performing team, driving safety, quality, and productivity in our Customer Service and E-Commerce programs. You will work closely with departmental leaders, store leadership, and 1P/3P partners to ensure seamless execution of programs and initiatives. If you are a motivated and customer-focused leader with a passion for driving excellence, we encourage you to apply for this exciting opportunity.Key Responsibilities:* Deliver outstanding customer experience, holding all Team Members accountable for delivering exceptional customer service* Establish clear expectations for balancing in-store customer service and completing online orders, ensuring seamless execution of programs and initiatives* Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers* Stay aware of relevant competitors and industry trends, identifying opportunities for process improvement and innovation* Ensure an effective and efficient response to customer questions, requests, and/or concerns, promoting a positive and respectful customer experience* Foster collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, driving seamless execution of programs and initiatives* Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing team and minimizes turnover* Maintain cleanliness of workspaces, including staging areas and coolers, ensuring a safe and healthy work environment* Proactively identify process improvement opportunities, driving innovation and excellence in our Customer Service and E-Commerce programs* Consistently communicate and model blithequark's core values, leadership principles, and support goals, promoting a positive and productive work environmentEssentialQualifications:* 12+ months retail experience, with a proven track record of success in customer service and team leadership* Strong analysis skills, with the ability to root cause underperformance and identify opportunities for improvement* Excellent interpersonal, motivational, team building, and customer relationship skills, with a proven ability to teach and develop others* Proficient with email, bolthires Office, and operations-related applications, with a willingness to learn and adapt to new technologies* Ability to perform task management, balancing dynamic customer flows and ensuring seamless execution of programs and initiativesPreferredQualifications:* Experience in a supervisory or leadership role, with a proven track record of success in team development and performance management* Knowledge of retail operations, including customer service, inventory management, and supply chain logistics* Experience working with 1P/3P partners, including bolthires delivery drivers and other third-party logistics providers* Certification in customer service, leadership, or a related field, with a proven ability to apply theoretical knowledge in a practical settingPhysical Requirements/Working Conditions:* Must be able to lift 50 lbs.* In an 8-hour workday: standing/walking 6-8 hours. * Hand use: Single grasping, fine manipulation, pushing and pulling. * Work requires the following motions: bending, twisting, squatting, and reaching* Exposure to FDA-approved cleaning chemicals* Exposure to temperatures 90 degrees Fahrenheit* Ability to work in a wet and cold environment* Ability to work a flexible schedule, including nights, weekends, and holidays as needed* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machineryCompensation andBenefits:* Competitive hourly wage range: $18.00 - $24.10* Comprehensive benefits package, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs* Opportunities for career growth and professional development, with a focus on leadership and team managementWork Environment and Culture:* blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment that promotes excellence and innovation* Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on teamwork, collaboration, and customer satisfaction* We are committed to providing a safe and healthy work environment, with a focus on employee well-being and job satisfactionIf you are a motivated and customer-focused leader with a passion for driving excellence, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to our website at. We look forward to hearing from you! Equal Employment Opportunity:blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment that promotes excellence and innovation. We are an affirmative action employer and welcome applications from diverse candidates, including women, minorities, veterans, and individuals with disabilities.