Experienced 988 Chat/Text Specialist – Crisis Intervention and Support

Are you passionate about making a difference in people's lives? Do you have a strong background in behavioral science, psychology, or social work? Are you looking for a challenging and rewarding role that allows you to work from the comfort of your own home? If so, we may have the perfect opportunity for you! At blithequark, we are a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. As a dynamic and well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.Our trauma-informed approach is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Job Summary:We are seeking an experienced 988 Chat/Text Specialist to join our remote team on a 24/7/365 mental health crisis/suicide prevention focused team. As a 988 Chat/Text Specialist, you will be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress.This is a full-time remote position, working Thursday-Monday, 6pm-2:30am CST. Key Responsibilities:* Provide telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress* Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs* Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide* Meet the ethical and clinical standards in compliance with all accreditation* Actively participate in ongoing supervision, training, and team meetings* Assist in administrative tasks as neededKnowledge, Skills, and Abilities:* Effectively communicate via written, verbal, in-person, and virtual methods* Demonstrate high-level customer service skills and professional etiquette* Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources* Knowledge of suicide assessments* Skill in providing crisis interventionQualifications:* Bachelor's degree in behavioral science, psychology, social work, or related field required, or Certified Peer Recovery Specialist* Six months to one year of related crisis experience is required* N/A for required certification/licensureWork Environment and Culture:At blithequark, we strive to create a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed.Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. We are committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. Compensation andBenefits:* Competitive salary range: $19.10-$26.80* Medical, dental, and vision health coverage* Flexible Spending and Health Savings Accounts* 403b retirement plan with company match* Paid time off and ten paid holidays* AD&D Insurance, Life Insurance, and Long Term Disability (company paid)* Diversity, Equity, and Inclusion employee resource groups* Continuing education opportunities* Employee Assistance ProgramWhy Join blithequark?* Make a difference in people's lives by providing critical support and resources to those in crisis* Work from the comfort of your own home in a remote role* Join a dynamic and well-established organization with a strong culture of quality and safety* Enjoy a competitive salary and comprehensive benefits package* Develop your skills and knowledge through ongoing supervision, training, and team meetings* Be part of a team that is dedicated to delivering care that changes people's livesIf you are passionate about making a difference in people's lives and have the skills and qualifications we are looking for, please today!We look forward to hearing from you. Equal Opportunity Employer:blithequark is an equal opportunity employer. Employment at blithequark is based solely on a person's merit and qualifications directly related to professional competence. blithequark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.