Experienced Customer Experience Specialist – HR Support and Employee Engagement at blithequark

Welcome to blithequark: Where Innovation Meets Community At blithequark, we're not just a company – we're a vibrant community of innovators, thinkers, and doers who share a common goal: to build a future where everyone has the freedom to thrive. With a rich history of innovation and a commitment to excellence, we're proud to be one of the world's most admired brands. Our team is collaborative, respectful, and passionate about making a difference in the lives of our customers and employees alike. As a leader in our industry, we're dedicated to fostering a culture of inclusivity, diversity, and creativity, where everyone feels valued and empowered to contribute their best work. About the Role: Join Our AskHR Team We're seeking an experienced Customer Experience Specialist to join our AskHR team, providing exceptional support to blithequark team members through accurate and prompt responses to HR and employee experience inquiries. As a key member of our HR team, you'll play a vital role in transforming the way we engage with our employees, ensuring a positive and inclusive experience for all. If you're passionate about delivering exceptional HR support and employee engagement, and you thrive in a fast-paced, dynamic environment, we want to hear from you. Key Responsibilities: Making a Difference in the Lives of Our Team Members Provide consumer-grade level customer service to blithequark team members, responding to HR and employee experience inquiries in a timely and professional manner, ensuring that every interaction is personalized, empathetic, and solution-focused. Seek to understand the needs and intentions of Askers, clarifying questions when required, and maintaining a strong attention to detail to identify the right population segment and provide relevant information, leveraging your knowledge of HR policies, procedures, and best practices to deliver accurate and up-to-date responses. Research question topics using team member resources and a library of information across several categories, ensuring accurate and up-to-date responses, and staying current with the latest developments in HR and employee engagement. Lead escalations to resolution by maintaining communication with AskHR partners, ensuring a smooth handoff of Askers to other teams, and collaborating with stakeholders to resolve complex issues and improve processes. Lead regular meetings with partners to discuss HR case trends and determine resolution for difficult questions, analyzing data and metrics to identify areas for improvement and implementing process enhancements to drive better outcomes. Develop and maintain a deep understanding of blithequark's HR policies, procedures, and systems, staying up-to-date with changes and updates, and providing feedback and recommendations for improvement. Collaborate with cross-functional teams to design and implement employee engagement initiatives, promoting a positive and inclusive work environment, and fostering a culture of recognition, feedback, and growth. What We're Looking For: The Ideal Candidate We're seeking a highly motivated and customer-focused individual with a passion for delivering exceptional HR support and employee engagement. The ideal candidate will possess a unique blend of skills, experience, and personal qualities, including: Essential Qualifications A customer-first mindset and attitude, with previous customer service or HR-related experience, and a proven track record of delivering exceptional support and engagement. A positive, team attitude that looks to learn and grow every day, with a strong desire to develop new skills and knowledge, and a willingness to take on new challenges and responsibilities. Proven ability to collaborate with a wide range of people at all levels in the organization, with excellent communication, interpersonal, and problem-solving skills, and a ability to build strong relationships with stakeholders. Proficiency with the English language and strong written and verbal communication style, with the ability to craft clear, concise, and compelling responses to HR and employee experience inquiries. An excitement for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail, with a strong ability to prioritize tasks, manage multiple projects, and meet deadlines. Proven ability to maintain a high degree of confidentiality, with a strong understanding of the importance of discretion and confidentiality in HR and employee engagement. Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams), with the ability to quickly learn new software and systems, and a strong understanding of HR software and systems. Ability to work in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities, and a willingness to take on new challenges and responsibilities. A High School Diploma or equivalent (GED) or higher degree, with a strong educational foundation in a related field, such as HR, business, or communications. Preferred Qualifications Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize tasks, manage multiple projects, and meet deadlines, and a willingness to take on new challenges and responsibilities. Knowledge of HR policies, procedures, and best practices, with a strong understanding of employment law, labor relations, and employee engagement, and a ability to apply this knowledge to deliver accurate and up-to-date responses to HR and employee experience inquiries. Ability to work in a remote environment and maintain a high level of productivity, with a strong ability to self-motivate, and a willingness to take on new challenges and responsibilities. Experience with HR software and systems, such as Workday, BambooHR, or similar platforms, with a strong understanding of HR technology and systems, and a ability to quickly learn new software and systems. Certifications or training in HR, customer service, or a related field, such as SHRM, HRCI, or customer service certifications, with a strong commitment to ongoing learning and professional development. Skills and Competencies: The Key to Success To be successful in this role, you'll need to possess a range of skills and competencies, including: Strong communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with stakeholders, and a willingness to take on new challenges and responsibilities. Ability to work in a fast-paced, dynamic environment, with a strong ability to prioritize tasks, manage multiple projects, and meet deadlines, and a willingness to take on new challenges and responsibilities. Strong attention to detail, with a high degree of accuracy and quality in all aspects of work, and a willingness to take on new challenges and responsibilities. Ability to maintain a high degree of confidentiality, with a strong understanding of the importance of discretion and confidentiality in HR and employee engagement. Strong analytical and problem-solving skills, with the ability to analyze data and metrics, identify areas for improvement, and implement process enhancements to drive better outcomes. Ability to work collaboratively with cross-functional teams, with a strong ability to build strong relationships with stakeholders, and a willingness to take on new challenges and responsibilities. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including: Professional growth and development programs to help advance your career, as well as tuition reimbursement, and a strong commitment to ongoing learning and professional development. Opportunities to work on high-visibility projects and collaborate with cross-functional teams, with a strong ability to build strong relationships with stakeholders, and a willingness to take on new challenges and responsibilities. A culture of innovation and experimentation, with a strong emphasis on trying new things, learning from failures, and driving continuous improvement, and a willingness to take on new challenges and responsibilities. A strong commitment to diversity, equity, and inclusion, with a range of programs and initiatives to support underrepresented groups, and a willingness to take on new challenges and responsibilities. Work Environment and Company Culture: Join Our Community At blithequark, we're proud of our vibrant and inclusive work environment, with a strong emphasis on teamwork, flexibility, and respect. We offer a range of benefits and perks, including: A competitive salary and comprehensive benefits package, with a strong commitment to recognizing and rewarding outstanding performance, and a willingness to take on new challenges and responsibilities. A dynamic and collaborative work environment, with a range of social events and activities to help you connect with your colleagues, and a strong ability to build strong relationships with stakeholders. Flexible work arrangements, including remote work options and flexible hours, with a strong ability to self-motivate, and a willingness to take on new challenges and responsibilities. A strong commitment to diversity, equity, and inclusion, with a range of programs and initiatives to support underrepresented groups, and a willingness to take on new challenges and responsibilities. A range of employee recognition and reward programs, with a strong emphasis on recognizing and rewarding outstanding performance, and a willingness to take on new challenges and responsibilities. Compensation, Perks, and Benefits: We've Got You Covered At blithequark, we're committed to providing our team members with a comprehensive range of compensation, perks, and benefits, including: A competitive salary and comprehensive benefits package, with a strong commitment to recognizing and rewarding outstanding performance, and a willingness to take on new challenges and responsibilities. A range of employee recognition and reward programs, with a strong emphasis on recognizing and rewarding outstanding performance, and a willingness to take on new challenges and responsibilities. Flexible work arrangements, including remote work options and flexible hours, with a strong ability to self-motivate, and a willingness to take on new challenges and responsibilities. A dynamic and collaborative work environment, with a range of social events and activities to help you connect with your colleagues, and a strong ability to build strong relationships with stakeholders. A strong commitment to diversity, equity, and inclusion, with a range of programs and initiatives to support underrepresented groups, and a willingness to take on new challenges and responsibilities. Conclusion: and Make a Difference If you're passionate about delivering exceptional HR support and employee engagement, and you thrive in a fast-paced, dynamic environment, we want to hear from you. At blithequark, we're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. and help us build a future where everyone has the freedom to thrive. and take the first step towards an exciting and rewarding career with blithequark.