Experienced Customer Escalation Representative – Remote Opportunity at Blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? Blithequark is seeking an experienced Customer Escalation Representative to join our dynamic team of customer service experts. As a valued member of our team, you'll play a crucial role in representing the voice and heart of our products, empowering customers to explore their needs, and delivering tailored solutions with confidence and care.About BlithequarkBlithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is comprised of a diverse group of talented individuals who share a passion for delivering exceptional customer experiences. We're committed to fostering a culture of inclusivity, respect, and growth, where every employee has the opportunity to thrive and reach their full potential. This Position Offers* Remote work style, allowing you to work from the comfort of your own home* Paid orientation and training to ensure your success in the role* Comprehensive benefits package, including medical, vision, dental, life insurance, and disability coverage* Paid time off, including personal, vacation, and sick time* 401(k) with company match to help you plan for your future* Employee assistance program to support your well-being* Tuition reimbursement to help you pursue your educational goals* Employee discounts on Blithequark products and services* Pay differentials to recognize your hard work and dedicationSchedule* 10:30 am - 7:00 pm EST, Monday through FridayYour ImpactAs a Blithequark Customer Escalation Representative, you'll have the opportunity to make a real difference in the lives of our customers.Your key responsibilities will include:* Responding to escalated customer inquiries via phone, email, and chat, from all business groups* Assisting internal and external customers to resolve their issues without further escalation* Managing successful resolutions to escalated customer complaints, including supervisor and customer escalation calls, ensuring continued customer loyalty* Providing information to lower-level representatives enabling them to complete their customer interactions accurately and efficiently without additional follow-up* Maintaining accurate records of customer interactions, including details of inquiries, comments, and actions taken* Ensuring high levels of customer satisfaction balancing customer service, quality, and efficiency* Maintaining acceptable performance standards for reliability, data collection, communication, knowledge, customer satisfaction, teamwork, professionalism, and learning and growth* All other duties as assignedAbout You:The Skills & Expertise You Bring* High school diploma or equivalent* Two to four years customer service experience* Excellent verbal and written communication skills* Strong analytical and problem-solving skills* Ability to work in a fast-paced environment with multiple priorities and deadlines* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive information* Strong customer service skills, with a focus on delivering exceptional experiences* Ability to work independently and as part of a team* Strong technical skills, including proficiency in bolthires Office and other software applicationsCompany OverviewBlithequark is a dynamic and diverse organization, with a wide range of positions that help our employees grow and develop their careers.Our team is comprised of talented individuals from diverse backgrounds and industries, all working together to deliver exceptional customer experiences. Equal Employment OpportunityBlithequark is committed to providing equal employment opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities.Workplace Accommodation RequestBlithequark is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Blithequark, please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. Pay Transparency Policy StatementBlithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Notice to Recruiting Firms/AgenciesBlithequark typically recruits candidates directly, rather than through a third-party recruiting firm or agency. Blithequark will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Blithequark, and if Blithequark has a contract with the recruiter. If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please through our website including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!