Experienced Customer Care Representative and Dispatcher – Remote Work Opportunity at blithequark

Are you a customer service superstar with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly skilled and personable Customer Care Representative to join our remote team. As a key member of our customer support team, you will be the primary point of contact for our clients, providing top-notch support and ensuring their needs are met with a smile. About blithequarkAt blithequark, we're passionate about providing innovative solutions and an exceptional customer experience.As a growing company in the roofing industry, we prioritize high-quality service, integrity, and a customer-first approach. Our commitment to excellence has earned us a reputation as a trusted partner for our clients, and we're excited to welcome a new team member to help us continue to deliver outstanding support. Job OverviewAs a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients located in the San Antonio, Texas area. This role offers the flexibility to work from home while supporting our clients in the CST time zone.Our company is located in San Antonio, Texas, USA, and we're looking for someone who is passionate about delivering top-notch support and building strong relationships with our clients. Key Responsibilities* Respond to customer inquiries via phone, email, and chat in a timely and friendly manner* Assist customers with questions related to roofing services, warranties, quotes, and scheduling* Maintain accurate records of customer interactions in our CRM system* Resolve customer complaints and provide appropriate solutions within set time limits* Collaborate with internal teams to ensure seamless communication and resolution of customer issues* Stay up-to-date on product knowledge and services to provide informed support to our clientsRequirements* Previous experience in customer service, preferably in the construction, roofing, or home services industry* Strong communication skills with a customer-first attitude* Problem-solving abilities with attention to detail and a calm demeanor* Proficiency in CRM software and experience with customer support tools* Ability to work independently in a remote environment with minimal supervision* Reliable internet connection and a quiet workspacePreferred Qualifications* Knowledge of scheduling and CRM software* Bilingual abilities are a plus (Spanish preferred)* Experience working in a fast-paced customer service environment* Strong analytical and problem-solving skills* Ability to work in a team environment and collaborate with internal teamsWork Environment and Company Culture* Work from home with a flexible schedule (Monday-Friday, 9am-6pm CST and occasional weekends)* Collaborative and supportive team environment* Opportunities for growth and professional development* Recognition and rewards for outstanding performance* Comprehensive benefits package, including health, dental, and vision insurance* 401(k) matching program* Paid time off and holidaysCompensation and Perks* $5/hour USD for the first 90 days* $7/hour USD thereafter* Opportunities for bonuses and incentives based on performance* Comprehensive benefits package, including health, dental, and vision insurance* 401(k) matching program* Paid time off and holidaysIf you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you!Please apply including your resume and a cover letter, through our online application portal. We can't wait to welcome you to the blithequark team! ! Don't miss out on this exciting opportunity to join a dynamic team and make a real difference in the lives of our clients. and take the first step towards a rewarding career with blithequark!