Experienced Customer Care Quality Manager B2C - Join the Energy Revolution at blithequark

Are you passionate about delivering exceptional customer experiences and contributing to a sustainable future? Do you have a knack for analyzing complex processes and developing innovative solutions? If so, we invite you to join blithequark, a pioneering company in the energy software space, as our Customer Care Quality Manager B2C. At blithequark, we're revolutionizing the way people interact with energy by building a virtual power plant that connects photovoltaic systems, energy storage, heat pumps, and charging stations. Our goal is to make energy consumption more efficient, sustainable, and accessible to everyone. As a key member of our team, you'll play a vital role in shaping the customer experience and driving business growth. Your Position As our Customer Care Quality Manager B2C, you'll be responsible for: * Developing and implementing quality management strategies to enhance customer satisfaction and loyalty * Collaborating with cross-functional teams to design and improve customer-facing processes and procedures * Analyzing customer feedback and service quality metrics to identify areas for improvement * Designing and delivering training programs to upskill customer-facing teams * Developing and maintaining a knowledge database to ensure consistent and accurate information * Providing leadership and guidance to customer care teams, including representing the team in the absence of the Head of Customer Care * Creating regular quality reports and management presentations to track progress and identify areas for improvement Your Profile To succeed in this role, you'll need: * At least 3 years of experience in customer service or a related field * A passion for technology and a willingness to learn about renewable energy systems * Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner * Fluency in German (C-level), with additional languages a plus * A customer-centric approach, with a focus on delivering exceptional experiences and building long-term relationships Benefits As a member of our team, you'll enjoy: * The opportunity to work in our state-of-the-art offices in Hamburg, Berlin, and Munich, or remotely * Access to the latest technology and equipment, both in and out of the office * A dynamic and fast-growing company with plenty of opportunities for growth and development * Flat hierarchies and a culture of empowerment, where you'll be encouraged to take ownership and make a real impact * The chance to contribute to a global megatrend, supporting the energy and mobility transition and making a concrete contribution to a sustainable future * A range of benefits and perks, including: + Access to over 7,600 sports partners with the EGYM Wellpass + Jobrad leasing, allowing you to stay flexible and environmentally friendly on the go + Benefits and discounts through Futurebens Join the Energy Revolution If you're passionate about delivering exceptional customer experiences and contributing to a sustainable future, we invite you to join blithequark as our Customer Care Quality Manager B2C. and be part of a dynamic and fast-growing company that's shaping the future of energy. ```html About blithequark blithequark is a pioneering company in the energy software space, dedicated to revolutionizing the way people interact with energy. Our mission is to make energy consumption more efficient, sustainable, and accessible to everyone. Our Culture At blithequark, we value innovation, collaboration, and customer-centricity. We're a dynamic and fast-growing company with a flat hierarchy and a culture of empowerment, where you'll be encouraged to take ownership and make a real impact. Our Benefits State-of-the-art offices in Hamburg, Berlin, and Munich, or remote work options Access to the latest technology and equipment, both in and out of the office Dynamic and fast-growing company with plenty of opportunities for growth and development Flat hierarchies and a culture of empowerment, where you'll be encouraged to take ownership and make a real impact Chance to contribute to a global megatrend, supporting the energy and mobility transition and making a concrete contribution to a sustainable future Range of benefits and perks, including: Access to over 7,600 sports partners with the EGYM Wellpass Jobrad leasing, allowing you to stay flexible and environmentally friendly on the go Benefits and discounts through Futurebens To apply for this exciting opportunity, please through our website. We look forward to hearing from you! ```