Experienced Customer Care Manager II – Remote Work in USA

Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to at blithequark as an Experienced Customer Care Manager II – Remote Work in USA. As a key member of our customer care team, you will be responsible for managing a group of assigned customer accounts, promoting revenue growth, retention, and overall customer satisfaction. About blithequark At blithequark, we believe that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government, and communities deliver amazing experiences. Our purpose is to further human progress through technology, and we're committed to making a positive impact on the world. The Role As an Experienced Customer Care Manager II, you will act as a single point of contact for a group of assigned customer accounts, typically with a medium revenue scope or moderate product needs. Your primary responsibility will be to manage any interactions from the customer order through billing to ensure the highest levels of customer satisfaction. You will also promote revenue growth, retention, and overall customer satisfaction by proactively managing the customer's service needs. Main Responsibilities • Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts. • Partner closely with sales and service delivery ecosystems to understand and implement sold solutions. • Provide critical date management and escalation support to meet committed delivery objectives. • Validate order details for sold services. • Follow established protocol for submitting orders to Order entry and provisioning. • Provide timely response to customer and service delivery inquiries. • Pro-actively manage the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. What We Look For in a Candidate • Bachelor's Degree or minimum, 1-2 years of related experience. • Customer service, problem-solving, and analytical skills. • Verbal, written, and interpersonal communication skills. • Collaboration skills and use a team approach to accomplishing work. • Self-starter. • Ability to multi-task. • Experience using Computer Systems and Windows-based applications, including word processor, spreadsheet. Preferred Qualifications • Understanding of technical products and services. • Basic Project Management skills. • Knowledge of order process and technical side of the provisioning process. • 1 to 3 years of telecommunications/technology experience. What to Expect Next If you're interested in this exciting opportunity, we invite you to apply. As part of our application process, you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to, as well as Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Work Environment and Company Culture At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team members are passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to. As a remote worker, you'll have the flexibility to work from anywhere, while still being part of a collaborative and dynamic team. Compensation, Perks, and Benefits We offer a comprehensive benefits package, including health, life, voluntary lifestyle, and other benefits that enhance your physical, mental, emotional, and financial wellbeing. You can learn more by clicking on the link below. Equal Employment Opportunity We're committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary Range The anticipated base salary range for this position is $43,830 to $97,560, based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. If you're ready to take your career to the next level and join a team that's passionate about delivering exceptional customer experiences, ! We can't wait to hear from you.