Experienced Full Stack Virtual Chat Specialist – Web & Cloud Application Development

Are you an enthusiastic and tech-savvy individual looking to kick-start your career in customer support? Do you have a passion for problem-solving and a knack for providing top-notch assistance to customers? If so, we invite you to join our dynamic team at blithequark as an Entry-Level Virtual Chat Specialist. As a key member of our skilled team, you will play a vital role in delivering exceptional customer experiences through live chat conversations on our website and social media platforms. About blithequark blithequark is a leading innovator in the field of web and cloud application development, dedicated to creating cutting-edge solutions that transform the way businesses interact with their customers. Our team of experts is passionate about delivering exceptional results, and we're committed to fostering a culture of innovation, collaboration, and growth. What You Will Be Doing As a Virtual Chat Specialist at blithequark, you will be responsible for: * Providing prompt and accurate assistance to customers through live chat conversations on our website and social media platforms * Answering questions and resolving issues in a professional and courteous manner * Utilizing your problem-solving skills to resolve complex customer queries * Collaborating with our team to ensure seamless customer support and exceptional experiences * Staying up-to-date with product knowledge and industry trends to provide informed assistance Key Responsibilities: * Respond to customer inquiries via live chat on our website and social media platforms * Provide accurate and timely assistance to customers, resolving issues and answering questions * Utilize problem-solving skills to resolve complex customer queries * Collaborate with our team to ensure seamless customer support and exceptional experiences * Stay up-to-date with product knowledge and industry trends to provide informed assistance * Meet or exceed customer satisfaction targets and key performance indicators (KPIs) Essential Qualifications: * 10+ hours availability per week * Reliable internet connection * Ability to work independently and as part of a team * Excellent communication and problem-solving skills * Strong attention to detail and ability to follow instructions * Ability to work in a fast-paced environment and adapt to changing priorities * Basic computer skills and familiarity with social media platforms Preferred Qualifications: * Previous customer support experience, preferably in a virtual or remote setting * Familiarity with web and cloud application development * Strong knowledge of customer service principles and practices * Experience with live chat software and platforms * Ability to work flexible hours, including evenings and weekends Skills and Competencies: * Excellent communication and problem-solving skills * Strong attention to detail and ability to follow instructions * Ability to work independently and as part of a team * Basic computer skills and familiarity with social media platforms * Strong knowledge of customer service principles and practices * Ability to work in a fast-paced environment and adapt to changing priorities Career Growth Opportunities and Learning Benefits: * Opportunities for professional growth and development within our team * Access to training and development programs to enhance your skills and knowledge * Collaborative and dynamic work environment with a team of experts * Flexible working hours and remote work options * Competitive compensation and benefits package Work Environment and Company Culture: * blithequark is a remote-friendly company, with a flexible and dynamic work environment * Our team is passionate about delivering exceptional results and fostering a culture of innovation, collaboration, and growth * We prioritize work-life balance and offer flexible working hours and remote work options * Our company culture is built on a foundation of respect, empathy, and open communication Compensation, Perks, and Benefits: * Competitive hourly rate of $25-$25 per hour * Flexible working hours and remote work options * Access to training and development programs to enhance your skills and knowledge * Collaborative and dynamic work environment with a team of experts * Opportunities for professional growth and development within our team : If you're a motivated and enthusiastic individual looking to start your career in customer support, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Note: * This is a remote work opportunity, with flexible working hours and remote work options. * The contract length is open-ended, with no fixed term. * The hourly rate is $25-$25 per hour. * The required skills and qualifications are listed above. * The preferred qualifications are listed above. * The skills and competencies required for success are listed above. * The career growth opportunities and learning benefits are listed above. * The work environment and company culture are listed above. * The compensation, perks, and benefits are listed above.