Experienced Contract Customer Service Representative – Delivering Exceptional Support and Empowering Healthcare Excellence at blithequark

Introduction to blithequark andOur Mission At blithequark, we are driven by a profound mission to transform the healthcare economy, ensuring that high-quality and affordable care is accessible to all. By empowering employers to restructure their healthcare benefits, we provide clear incentives and data-driven insights that direct employees to higher quality and lower-bolthires healthcare providers. This approach not only yields better health outcomes for patients but also rewards doctors for practicing effective, patient-centered care rather than merely performing more procedures.Backed by top-tier venture capital firms and experiencing rapid growth, blithequark is now seeking a talented and compassionate Contract Customer Service Representative to join our dynamic team. About the Role We are looking for a dedicated and customer-focused individual to engage with blithequark members, providing them with the support and guidance they need to navigate our program and find the right healthcare solutions for their unique needs. As a Contract Customer Service Representative, you will be the voice of blithequark, interacting with members via phone, chat, and email to offer education, assistance, and resolution to their inquiries and concerns.Your role will be pivotal in ensuring that our members have a positive and empowering experience with blithequark, and you will play a key part in helping us achieve our mission of transforming the healthcare economy. Key Responsibilities Deliver exceptional customer service to blithequark members through multiple channels (phone, chat, email), providing personalized support and education to help them understand and utilize their benefits effectively. Follow established best practices for handling member inquiries, identifying areas for process improvement and suggesting innovative solutions to enhance the member experience.Efficiently manage and organize your workload using blithequark's platform and tools, including Zendesk and G Suite, to ensure seamless communication and issue resolution. Triage and escalate complex or urgent member care needs, ensuring that all members receive the appropriate level of support and care in a timely manner. Maintain a detailed, working knowledge of employer health benefits and insurance, staying up-to-date with industry developments and blithequark's evolving solutions. Relay member feedback to leadership teams, contributing to the continuous improvement of blithequark's services and solutions.Candidate Profile To excel in this role, you should possess a genuine passion for helping others, coupled with the ability to think creatively and empathetically. Experience in a customer-facing environment, where you have demonstrated your capacity to remain calm under pressure, is essential. Excellent written and verbal communication skills, a high level of process orientation, and proficiency in digital organization and resourcefulness are also crucial. You should be comfortable working in a rapidly evolving startup environment, where ambiguity and change are part of the landscape, and you should be enthusiastic about the opportunity to grow with blithequark.Essential Qualifications A passion for delivering exceptional customer service and supporting others in solving their problems. Experience in a customer-facing role, with a proven track record of staying calm and composed under pressure. Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and empathetically. A process-oriented mindset, with strong digital organization and resourcefulness skills. A desire to work in a startup environment, with the ability to adapt to change and ambiguity.A bachelor's degree is preferred but not required; equivalent experience and a strong commitment to learning and growth are valued. Preferred Qualifications Prior experience in the healthcare industry or a related field, with a deep understanding of health benefits and insurance. Familiarity with customer service platforms and tools, such as Zendesk and G Suite. Experience working in a remote or distributed team environment, with a self-motivated and disciplined approach to work. Skills and Competencies To succeed as a Contract Customer Service Representative at blithequark, you will need to possess a unique blend of skills and competencies, including: Empathy and Compassion:The ability to understand and share the feelings of our members, providing supportive and non-judgmental interactions.Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely. Problem-Solving Skills: A proactive and resourceful approach to problem-solving, with the ability to think creatively and outside the box. Adaptability and Flexibility:The ability to adapt to changing circumstances, priorities, and deadlines, with a flexible and resilient approach to work. Technical Skills: Proficiency in using digital tools and platforms, including customer service software, G Suite, and other applications relevant to the role.Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members, providing opportunities for learning, professional development, and career advancement. As a Contract Customer Service Representative, you will have the chance to develop your skills and expertise in customer service, healthcare, and technology, with access to training, mentorship, and feedback. You will also be part of a dynamic and innovative team, working together to transform the healthcare economy and improve the lives of our members.Work Environment and Company Culture blithequark is a remote-friendly and distributed team, with a culture that values flexibility, autonomy, and collaboration. We believe in creating a work environment that is supportive, inclusive, and empowering, where everyone can thrive and contribute their best work. As a Contract Customer Service Representative, you will be expected to work from a quiet and distraction-free environment, with a reliable internet connection and the ability to hardwire if needed.You will also be part of a team that is passionate about our mission, with a strong sense of camaraderie and shared purpose. Compensation, Perks, and BenefitsThe non-negotiable salary range for this position is $17-19/hour, depending on qualifications, skills, and applicable laws. As a Contract Customer Service Representative at blithequark, you will also have access to a range of perks and benefits, including opportunities for professional development, a dynamic and supportive work environment, and the chance to be part of a mission-driven organization that is transforming the healthcare economy.Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and empowering healthcare excellence, we encourage you to apply for the Contract Customer Service Representative role at blithequark. This is a unique opportunity to join a dynamic and innovative team, working together to transform the healthcare economy and improve the lives of our members. With a competitive salary, opportunities for growth and development, and a supportive and inclusive work environment, this role offers the perfect blend of challenge, reward, and fulfillment.to and be part of something extraordinary!