Experienced Customer Service Representative – Hybrid Role Focused on Delivering Exceptional Customer Experiences and Driving Business Growth

Welcome to blithequark At blithequark, we are proud to be a leader in our industry, serving customers across multiple sectors with a commitment to excellence and a passion for making a difference. As a trusted partner to many of the world's leading brands, we strive to protect people, enhance lives, and preserve the planet through our innovative services and solutions. Our legacy of excellence is built on a foundation of integrity, teamwork, and a relentless pursuit of customer satisfaction. We are now seeking an experienced and skilled Customer Service Representative to join our dynamic team in a hybrid role that combines the best of both worlds – the flexibility of remote work and the collaboration of in-office interactions.Job Overview As a Customer Service Representative at blithequark, you will be the first point of contact for our customers, providing exceptional service, resolving concerns, and delivering tailored solutions to meet their needs. You will be the face of our company, embodying our values of empathy, professionalism, and a customer-centric approach. Your primary goal will be to ensure that every customer interaction is positive, productive, and memorable, leaving a lasting impression that reflects our brand's commitment to excellence.Key Responsibilities Maintain good customer relations both on the phone and in person, ensuring that every interaction is courteous, knowledgeable, and empathetic Gather information from customers to help identify and solve problems, confirming, scheduling, and rescheduling services as needed Set sales appointments for new customers, selling the value of our services and suggesting upgrades to enhance their experience Answer billing questions, complete general clerical duties, and work collaboratively with our Service and Sales teams to drive business growth Demonstrate multitasking skills, entering accurate data and typing while speaking with customers, and remaining calm under pressure in a fast-paced environment Smile while talking on the phone, because we believe that a positive attitude and a friendly demeanor can make all the difference in delivering exceptional customer service Requirements and Qualifications To succeed in this role, you will need: A high school diploma or GED, with excellent listening and communication skills that enable you to connect with customers and colleagues alike A pleasant phone voice and the ability to clearly speak and be understood on the phone, even in challenging situations Demonstrated multitasking skills, with the ability to enter accurate data and type while speaking with customers Strong attention to detail, a willingness to learn, and excellent organization and time management skills Availability to work Monday-Friday and Saturdays as needed, with a flexible schedule that adapts to the needs of our customers and business Successful completion of a pre-employment background screen, because we are committed to maintaining a safe and secure work environment Essential Skills and Competencies In addition to the requirements listed above, we are looking for candidates who possess: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues A customer-centric approach, with a focus on delivering exceptional service and resolving concerns in a timely and professional manner Strong problem-solving skills, with the ability to think critically and outside the box to resolve complex customer issues A positive attitude and a friendly demeanor, with a smile that can be heard over the phone A willingness to learn and adapt, with a commitment to ongoing training and development to enhance your skills and knowledgeCareer Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers.We offer a range of training and development programs, including tuition reimbursement benefits, to help you enhance your skills and knowledge. Our company is built on a culture of promotion from within, and we are always looking for talented and ambitious individuals to and contribute to our success. Work Environment and Company CultureOur work environment is dynamic, fast-paced, and collaborative, with a focus on teamwork and mutual respect. We believe in maintaining a healthy work-life balance, with a range of benefits and perks that support your physical and mental well-being.Our company culture is built on a foundation of integrity, transparency, and open communication, with a commitment to diversity, equity, and inclusion. Compensation and Benefits We offer a competitive salary and benefits package, with a range of perks and incentives that recognize and reward your contributions to our success. Our benefits include: Health benefits, including medical, dental, vision, disability, and life insurance A 401(k) retirement plan with company-matching contributions Vacation days, sick days, and company-paid holidays A flexible work environment that supports your work-life balance Ongoing training and development opportunities to enhance your skills and knowledge Why Choose blithequark?We are a world-class team that rewards high performance and promotes from within. We offer a range of career opportunities that are both challenging and rewarding, with a commitment to helping you grow and develop in your career. If you are a motivated and ambitious individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to. Conclusion Thank you for considering this exciting opportunity to join blithequark as a Customer Service Representative.We are a dynamic and growing company that is committed to making a difference in the lives of our customers and employees. If you are a talented and ambitious individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please apply including your resume and a cover letter, to be considered for this exciting opportunity.