Experienced Senior Technical Program Manager – Customer Service Technology at blithequark

Are you a seasoned technical program manager with a passion for innovation and customer-centricity? Do you want to join a dynamic team that's revolutionizing the way customers interact with blithequark? If so, we invite you to apply for theSenior Technical Program Manager position on our Customer Central Technology team (CHEX). As a key member of our team, you'll have the opportunity to drive large-scale projects, collaborate with cross-functional teams, and make a lasting impact on our customer service infrastructure.About blithequark's Customer Central Technology TeamAt blithequark, we're committed to delivering exceptional customer experiences through innovative technology solutions. Our Customer Central Technology team is a diverse, cross-discipline group of builders who are passionate about using engineering, massive data, and machine learning algorithms to solve complex problems. We're responsible for developing and maintaining the core technology systems that power blithequark's customer service infrastructure, integrating with other teams across the organization, and driving security, operational excellence, and user experience improvements.Job SummaryWe're seeking an experiencedSenior Technical Program Manager to and lead large, cross-functional programs that support customer service operations worldwide. As aSenior TPM, you'll be responsible for driving complex projects, anticipating bottlenecks, escalating effectively, making trade-offs, and balancing business needs against technical constraints. You'll work closely with engineering teams, stakeholders, and other cross-functional teams to deliver successful projects that meet business objectives.Key Responsibilities* Manage the lifecycle of complex cross-functional programs, including scope, schedule, budget, quality, risk, and critical path management* Focus on managing a single product in a critical technology area and/or managing larger initiatives that span organizations or geographies in support of broader customer service business objectives* Responsible for the delivery of large and complex projects, ensuring successful execution and completion* Contribute to and develop OP1/OP2 narratives and take ownership of organizational goals* Accountable for developing and implementing overall strategy and driving teams inside and outside of the organization to deliver results* Define programs (including mission, vision, and tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocationRequirements* 5+ years of technical product or program management experience* 7+ years of working directly with engineering teams experience* 3+ years of software development experience* 5+ years of technical program management working directly with software engineering teams experience* Experience managing programs across cross-functional teams, building processes, and coordinating release schedules* Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipPreferred Qualifications* Experience with agile methodologies and DevOps practices* Strong understanding of cloud computing, distributed systems, and machine learning algorithms* Familiarity with bolthires Web Services (AWS) and other cloud platforms* Experience with project management tools such as Jira, Asana, or Trello* Strong communication and interpersonal skills, with the ability to influence and negotiate with stakeholdersWhat We Offer* Competitive base pay, ranging from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market* Equity, sign-on payments, and other forms of compensation as part of a total compensation package* A full range of medical, financial, and/or other benefits, including:+ Medical, Dental, and Vision Coverage+ Maternity and Parental Leave Options+ Paid Time Off (PTO)+ 401(k) Plan* Opportunities for career growth and professional development* A dynamic and inclusive work environment that values diversity, equity, and inclusionIf you're a motivated and experienced technical program manager looking for a new challenge, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! About blithequark's Inclusive CultureAt blithequark, we're committed to creating an inclusive culture that empowers our employees to deliver exceptional results for our customers. We believe that diversity, equity, and inclusion are essential to our success, and we're dedicated to building a workplace that values and respects all individuals. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.Equal Employment Opportunityblithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a workplace that's inclusive and respectful of all individuals, and we welcome applications from diverse candidates.