Experienced Call Center Representative – Data Entry and Customer Service

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a strong desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Experienced Call Center Representative – Data Entry and Customer Service role at blithequark. About blithequarkblithequark is a leading healthcare and retail organization that is committed to making a positive impact on people's lives through better health.With a legacy of over 100 years, blithequark has grown to become one of the largest healthcare and retail companies in the United States, with over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands. Our mission is to provide an omnichannel experience that meets the needs of our customers and patients, with a focus on delivering exceptional service and quality products. Job SummaryAs an Experienced Call Center Representative – Data Entry and Customer Service, you will be responsible for providing exceptional customer service to our patients and customers, while also performing data entry tasks and resolving issues in a timely and efficient manner.This is a full-time remote position that requires a high level of accuracy, attention to detail, and excellent communication skills. Key Responsibilities* Provide exceptional customer service to patients and customers via phone, email, and chat, responding to their inquiries and resolving their issues in a timely and efficient manner. * Perform data entry tasks, including entering patient and medication information into our systems, processing prescriptions, and handling top-off orders. * Investigate and resolve missing solution data and decipher clinical truncations (SIG codes).* Settle all data entry-related exceptions and escalate issues to senior-level staff as needed. * Handle correspondence with patients, including inbound calls, visits, and messages, and settle outbound decisions to prescribers and patients on a case-by-case basis. * Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities. * Provide support to pharmacists, both those in the office and those in different areas, and identify and convey issues to senior-level staff as needed.Essential Qualifications* High school diploma or equivalent. * Essential level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online. * Essential web browsing skills, including opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online.* Middle-of-the-road level keyboarding skills, including typing at least 25 WPM, typing by memory, and organizing records. * Ability to communicate effectively in writing and verbally. * 18 years old or older. Preferred Qualifications* At least 1 year of pharmacy experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived confirmation office. * Experience providing customer service to internal and external clients, including fulfilling quality guidelines for services, and assessment of customer satisfaction.* Middle-of-the-road to cutting-edge level keyboarding skills, including typing at least 35 WPM, typing by memory, and organizing records. * Familiarity with Spanish and English. What We Offer* Competitive hourly rate of $25-$35 per hour. * Opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals. * Comprehensive training program to ensure your success in the role. * Opportunities for career growth and advancement within the company. * A positive and supportive work environment that values diversity and inclusion.* Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching. If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for the Experienced Call Center Representative – Data Entry and Customer Service role at blithequark. Please through our website including your resume and a cover letter that outlines your qualifications and experience.We look forward to hearing from you!