Experienced Global Remote Chat Support Executive – Part-Time Evening Role for International Customer Service and Support Team

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through our innovative products and services. As a leader in the industry, we recognize the importance of having a dedicated and skilled support team that can cater to the diverse needs of our global customer base. Our mission is to provide timely, professional, and personalized assistance to our customers, ensuring their satisfaction and loyalty. To achieve this, we are seeking a highly motivated and detail-oriented Global Remote Chat Support Executive to join our growing international support team. Job Summary In this exciting part-time evening role, you will be the first point of contact for our global customers, providing real-time assistance via live chat. As a Global Remote Chat Support Executive, you will have the opportunity to work independently in a remote environment, utilizing your excellent communication skills, problem-solving abilities, and technical proficiency to deliver exceptional online customer service. If you are a self-motivated individual who excels in multitasking, has a strong passion for customer service, and is comfortable working in a fast-paced environment, we encourage you to apply for this fantastic opportunity. Key Responsibilities Respond to customer inquiries through live chat in a timely and professional manner, ensuring that all interactions are handled with empathy and patience. Resolve queries, provide product/service information, and ensure customer satisfaction, escalating complex issues to the relevant department when necessary. Accurately document all interactions and maintain customer records in the CRM system, ensuring data accuracy and integrity. Collaborate with team members to improve response quality and reduce resolution time, contributing to the continuous improvement of our customer service processes. Monitor chat queues to ensure prompt handling of all customer messages, meeting response deadlines and maintaining high levels of customer satisfaction. Uphold company standards for communication and customer engagement, adhering to our values of teamwork, growth, and innovation. Essential Skills and Qualifications To be successful in this role, you will need to possess excellent written communication skills in English, with the ability to handle multiple chat conversations simultaneously without compromising quality. You should have strong problem-solving and decision-making skills, be comfortable working independently in a remote environment, and have basic technical proficiency with chat software, email, and online tools. Excellent written communication skills in English Ability to handle multiple chat conversations simultaneously without compromising quality Strong problem-solving and decision-making skills Comfortable working independently in a remote environment Basic technical proficiency with chat software, email, and online tools Preferred Experience and Qualifications Prior experience in chat support, customer service, or virtual assistance is preferred but not mandatory. Freshers with strong communication skills and a willingness to learn are encouraged to apply. You should have a strong typing speed, attention to detail, and the ability to stay calm under pressure, meeting response deadlines and maintaining high levels of customer satisfaction. Prior experience in chat support, customer service, or virtual assistance Strong typing speed and attention to detail Ability to stay calm under pressure and meet response deadlines Self-motivated with strong organizational skills Working Hours and Arrangements This is a part-time evening role, with a flexible schedule of 3–5 hours per day. Weekend availability may be required based on business needs. As a remote worker, you will have the opportunity to work from the comfort of your own home, saving time and money on commuting. Part-time evening shift (flexible schedule of 3–5 hours per day) Weekend availability may be required based on business needs Fully remote—work from the comfort of your home Benefits and Career Growth Opportunities At blithequark, we offer a range of benefits and career growth opportunities to our employees. As a Global Remote Chat Support Executive, you will have access to competitive hourly pay with performance incentives, flexible evening schedules suitable for students or part-time job seekers, and the opportunity to work with a global client base and gain international exposure. You will also have access to training and career development opportunities within the company, helping you to grow and develop your skills and career. Competitive hourly pay with performance incentives Flexible evening schedule suitable for students or part-time job seekers Opportunity to work with a global client base and gain international exposure Remote work setup—save time and money on commuting Training and career development opportunities within the company Why Join blithequark At blithequark, we value teamwork, growth, and innovation. By joining our global support team, you will gain hands-on experience in international customer service, enjoy flexible work arrangements, and be part of a company that recognizes and rewards dedication. We are committed to providing a supportive and inclusive work environment, where our employees can thrive and grow. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Interested candidates can submit their updated resume and a short cover letter explaining why they are a great fit for this role to us. Shortlisted applicants will be contacted for an online assessment and virtual interview. We look forward to hearing from you and exploring how you can contribute to our team's success.