Customer Support Manager, Social Media – Lead the Charge in Delivering Exceptional Viewer Experiences Across blithequark's DTC Platforms

Are you a seasoned customer support leader with a passion for social media and a knack for driving high-performing teams? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to introduce you to this extraordinary opportunity to join blithequark as our Customer Support Manager, Social Media. At blithequark, we're revolutionizing the way people engage with our Direct-to-Consumer (DTC) platforms, including Hulu and Disney+. As a key member of our customer support team, you'll play a pivotal role in shaping the viewer journey across social media channels. Your expertise in social media engagement, moderation strategies, and performance analysis will help us deliver exceptional experiences that leave a lasting impression on our customers. About blithequark blithequark is a leading innovator in the entertainment industry, dedicated to creating immersive experiences that captivate audiences worldwide. Our commitment to excellence is reflected in our cutting-edge products and services, which have earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and collaborative environment that fosters growth, creativity, and innovation. Key Responsibilities As our Customer Support Manager, Social Media, you'll be responsible for leading a team of Social Media Moderators, Specialists, and outsourced agents. Your primary objectives will include: * Leading and motivating a high-performing team to deliver exceptional customer experiences across social media channels * Conducting one-on-one meetings with direct reports to ensure clear communication, goal alignment, and performance optimization * Managing social quality assurance programs to maintain high standards of quality and consistency * Enforcing key performance metrics to drive team performance and continuous improvement * Building relationships with third-party technology partners to enhance our social media capabilities * Analyzing performance data to inform strategic decisions and drive business growth * Overseeing our brand presence across social media channels to ensure consistent representation of our brand voice * Collaborating with cross-functional teams to develop and implement social media strategies that align with business objectives Requirements To succeed in this role, you'll need: * 5+ years of experience in customer support management, with a focus on social media * Proven track record of leading high-performing teams and driving business growth through customer experience excellence * Strong knowledge of social media engagement, moderation strategies, and performance analysis * Excellent communication, leadership, and interpersonal skills * Ability to analyze complex data and inform strategic decisions * Experience working with third-party technology partners and social media platforms * Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends Preferred Qualifications * Bachelor's degree in Business Administration, Marketing, or a related field * Experience working in the entertainment industry or a related field * Certification in customer support management or social media marketing * Familiarity with social media analytics tools and platforms Skills and Competencies To excel in this role, you'll need: * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong leadership and team management skills * Experience with social media management tools and platforms * Ability to analyze complex data and inform strategic decisions * Strong business acumen and understanding of customer experience principles Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Manager, Social Media, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced leaders in the industry * Opportunities to work on high-profile projects and initiatives that drive business growth * Collaborative and dynamic work environment that fosters creativity and innovation * Recognition and rewards for outstanding performance and contributions to the team Work Environment and Company Culture blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and is committed to creating a work environment that is: * Collaborative and supportive * Innovative and forward-thinking * Inclusive and respectful * Flexible and adaptable Compensation, Perks, and Benefits We offer a competitive compensation package that includes: * Salary: $80,000 - $110,000 per year, depending on experience * Bonus structure: Eligible for annual bonus based on performance * Benefits: Comprehensive health, dental, and vision insurance * Paid time off: 15 days per year, plus holidays and sick leave * Professional development opportunities: Ongoing training and development opportunities to enhance your skills and knowledge * Recognition and rewards: Recognition and rewards for outstanding performance and contributions to the team If you're a motivated and experienced customer support leader with a passion for social media, we encourage you to apply for this exciting opportunity to join blithequark as our Customer Support Manager, Social Media. Please apply including your resume and a cover letter, to. We can't wait to hear from you!