Spanish Bilingual Customer Success Specialist – Delivering Exceptional Support in a Fast-Paced Environment

Welcome to blithequark blithequark is a dynamic and innovative company that is revolutionizing the way businesses operate. As a subsidiary of blithequark, we have established ourselves as a leader in helping companies grow and succeed. With a strong presence in the industry, we are committed to providing exceptional service and support to our clients and customers. Our mission is to empower businesses to reach their full potential, and we are dedicated to making a positive impact in the lives of our customers and employees. At blithequark, we believe in fostering a culture of innovation, collaboration, and customer-centricity. We are passionate about delivering exceptional results and exceeding expectations. Our team is comprised of talented and dedicated individuals who share our vision and values. We are committed to providing a supportive and inclusive work environment that encourages growth, learning, and development. About the Role We are seeking a highly skilled and motivated Spanish Bilingual Customer Success Specialist to. As a Customer Success Specialist, you will play a critical role in delivering exceptional support to our customers, ensuring that they have an outstanding experience with our company. You will be responsible for providing top-notch service, resolving customer inquiries, and building strong relationships with our customers. The ideal candidate will be fluent in both English and Spanish, with excellent communication and interpersonal skills. You will be a team player with a strong work ethic, a positive attitude, and a passion for delivering exceptional customer service. If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities Provide exceptional customer service via phone, email, and other channels, handling and resolving inquiries related to memberships, accounts, customer visits, and general feedback. Execute on established playbooks to resolve customer issues efficiently and effectively, while assisting in documenting and improving processes that already exist. Work cross-functionally with operations and growth team members to resolve customer questions and issues. Collaborate with the Success team to identify patterns of customer pain points, refine support processes, and improve the customer experience. Assist with account updates, data management, and the analysis of customer support trends. Document and track key learnings, ongoing issues, and share insights with other teams for visibility. Help with other customer success projects as needed, such as outreach for payment information updates, proactively requesting customer feedback, researching customer accounts, and more. What We're Looking For Customer Empathy: You are an exceptional listener and care deeply about understanding and helping with customer needs. You have a genuine desire to resolve customer issues. Communication Skills: Top-notch written and spoken communication abilities in English and Spanish. You are comfortable and confident in conversations with customers. Ownership and Dependability: A strong sense of responsibility and the ability to deliver consistent, reliable results. Team Player: You are highly collaborative and thoughtful in your approaches, whether you’re working with your own team or cross-functionally. You build trust easily with colleagues. Adaptability and Curiosity: Comfortable with ambiguity and eager to embrace new challenges. You aren’t afraid to get creative to help solve a new problem. You’re able to learn new tools with ease. Growth Mindset: An eagerness to learn and grow within a fast-paced, evolving environment. Our Customer Success organization is still new, and you will have the opportunity to help us become even better! Additional Details Business operating hours are in the United States Central Time Zone, between Monday to Friday 8 AM to 6 PM CT and Saturday and Sunday 8 AM to 4 PM CT. Earliest shift times start at 7:30 AM CT, and latest shift times end at 6:30 PM CT. You will work 5 days a week but will have 2 consecutive days off. Standard shift schedules are typically in place for a quarter (four months) at a time. Spanish-speaking skills are a major plus for this role. Location – Philippines (Remote) Career Growth Opportunities At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Success Specialist, you will have the chance to learn and develop new skills, take on new challenges, and advance your career. We offer a range of training and development programs, including mentorship, coaching, and formal training courses. Our goal is to help you achieve your career goals and reach your full potential. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of collaboration, innovation, and customer-centricity. Our team is comprised of talented and dedicated individuals who share our vision and values. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. We are committed to providing a supportive and inclusive work environment that encourages growth, learning, and development. Compensation and Benefits We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive wellness program. Our goal is to provide our employees with a comprehensive rewards package that recognizes their contributions and supports their well-being. Conclusion If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply for the Spanish Bilingual Customer Success Specialist position at blithequark. As a Customer Success Specialist, you will play a critical role in delivering exceptional support to our customers, ensuring that they have an outstanding experience with our company. You will be part of a dynamic and innovative team that is committed to providing exceptional service and support to our clients and customers. and take the first step towards an exciting and rewarding career with blithequark.