Experienced Automotive Customer Service Web Chat Agents – Digital Engagement and Lead Generation

Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving world of automotive sales and service? Do you thrive in fast-paced environments and possess the skills to multitask efficiently? If so, we invite you to join blithequark as an Automotive Customer Service Web Chat Agent, where you will play a pivotal role in transforming customer interactions into viable leads that drive revenue from website traffic. Job OverviewAt blithequark, we are dedicated to revolutionizing the way our dealer clients interact with customers in the digital space.As a Web Chat Agent, you will be the face of our brand, engaging with a diverse range of customer inquiries through online chat and providing precise information regarding our products and services. Your primary objective will be to assist customers with inquiries related to automotive and recreational vehicle sales, service, finance, and dealership inquiries, while capturing essential customer contact details for lead generation and client evaluation. Key ResponsibilitiesAs an Automotive Customer Service Web Chat Agent, your key responsibilities will include:* Engaging with a diverse range of customer inquiries through online chat, providing timely and accurate responses to their queries.* Assisting customers in scheduling appointments tailored to their needs, ensuring a seamless and personalized experience. * Developing and maintaining an extensive knowledge base reflective of our evolving products and services, staying up-to-date with the latest developments in the automotive industry. * Capturing essential customer contact details for lead generation and client evaluation, ensuring that we can follow up with customers and provide them with the best possible service. * Summarizing customer interactions to facilitate client review and analysis, providing valuable insights into customer behavior and preferences.Required SkillsTo succeed as an Automotive Customer Service Web Chat Agent, you will need to possess the following skills:* Exceptional customer service capabilities, with a focus on fast-paced environments and a passion for delivering exceptional experiences. * Strong written and verbal communication skills in English, with the ability to articulate complex information in a clear and concise manner. * Proficient typing skills, with a minimum speed of 35 WPM; higher speeds are preferred, as you will be required to type efficiently and accurately in a fast-paced environment.* Basic knowledge of internet navigation and Windows operating systems, with the ability to navigate multiple platforms and tools with ease. * Ability to multitask efficiently, with experience in gaming or other fast-paced environments being advantageous. * A positive, professional demeanor, coupled with adaptability to change and a willingness to learn and grow with our company. QualificationsWhile experience in retail customer service or the automotive industry is preferred, it is not required. However, you will need to possess the following qualifications:* A High School Diploma, GED, or equivalent certification is necessary, as you will be required to demonstrate a strong foundation in communication and problem-solving skills.* Ability to pass a background check, as we prioritize the safety and security of our employees and customers. * Preferred experience includes 2+ years in an office environment involving customer interaction, such as call centers or customer service settings, although this is not a requirement. Career Growth OpportunitiesAs an Automotive Customer Service Web Chat Agent, you will have the opportunity to grow and develop your career within blithequark. Our company offers potential pathways for advancement into roles such as sales, customer service management, or other related fields within the automotive sector, providing ample opportunities for professional development and growth.Company Culture and ValuesAt blithequark, we pride ourselves on fostering a collaborative and adaptable work environment that encourages effective communication and teamwork. Our culture emphasizes growth, satisfaction, and the well-being of our employees, providing a supportive backdrop for your career journey. We believe in empowering our employees to take ownership of their work and providing them with the tools and resources they need to succeed. Employment TypeThis is a full-time position, with opportunities for remote work and flexible scheduling.As a Web Chat Agent, you will be required to work a variety of shifts, including evenings and weekends, to ensure that we can provide 24/7 support to our customers. Compensation, Perks, and BenefitsAs a valued member of our team, you can expect to receive a competitive salary and benefits package, including:* A comprehensive benefits package, including medical, dental, and vision coverage. * A 401(k) retirement plan, with company matching. * Paid time off, including vacation days and holidays. * Opportunities for professional development and growth.* A fun and supportive work environment, with regular team-building activities and social events. If you are passionate about delivering exceptional customer experiences and navigating the ever-evolving world of automotive sales and service, we invite you to join blithequark as an Automotive Customer Service Web Chat Agent. and take the first step towards a rewarding and challenging career with our company.