Experienced Application Supervisor – Learning & Development at blithequark
Are you a skilled learning and development professional looking to join a dynamic team that shapes the destiny of worldwide entertainment? Do you have a passion for designing and delivering exceptional learning experiences that drive business results? Look no further than blithequark, where we're seeking an experienced Application Supervisor to join our Latham CS Mastering & Improvement (L&D) team in Alphaville. About blithequarkAt blithequark, we're revolutionizing the way people watch and interact with entertainment content.Our global customer service (CS) team is dedicated to providing exceptional interactions for our subscribers worldwide. We're committed to excellence, simplicity, and getting our customers back to streaming. As a key member of our L&D team, you'll play a critical role in shaping the learning and development strategy for our CS operations in Latham. Job SummaryWe're seeking an experienced Application Supervisor to join our L&D team in Alphaville. This role will work closely with our outsourced call center partners to design, develop, and deliver effective learning solutions that drive business results.As an Application Supervisor, you'll be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. You'll also work closely with our global CS learning and development team to ensure alignment around key priorities and initiatives. Key Responsibilities* Program management:+ Outline, document, and maintain the scope of all local L&D projects+ Create, manage, and maintain task plans+ Develop trusting partnerships with our outsourced call center partners+ Be a point of contact for all trainers in these outsourced facilities, responsible for successful education rollouts and launches* Learning content development/educational design:+ Conduct gap analysis for performance and education opportunities+ Identify local and global curriculum needs for tool-based technical and behavioral soft skills+ Prioritize the importance of identified gaps, document, and present strategies, findings, and recommendations to address performance gaps+ Develop regular and accurate locally and globally valid training curriculum+ Expand solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer applicable, hard, and efficient learning experiences+ Develop essential course collateral, including facilitator and learner materials, presentation media, task aids, and knowledge checks* Facilitation:+ Deliver learning material in face-to-face and virtual environments to leadership audiences+ Pilot any newly designed curriculum+ Run train-the-trainer programs for call center trainers+ Educate and develop call center leaders to co-facilitate the delivery of learning material* Stakeholder management:+ Build and foster strong partnerships with regional CS colleagues at blithequark+ Be an effective voice of the local L&D team+ Participate in learning opportunities, priorities, and impactWhat You'll Need* 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences)* Enjoy designing and facilitating learning experiences that range from 15-minute learning to multi-week classroom programs* Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable* Stable facilitation experience in various teacher-led programs for various audiences and training skills* Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail* Enjoy working in a fast-paced, outcomes-oriented, data-driven environment* High level of independence and ability to work and manage own time efficiently* Bachelor's degree in instructional design or a related field, Master's degree a plus* Fluent in Portuguese and English, Spanish a plus* Experience working in a cross-cultural global environment a plus* Enjoy content/knowledge management a plus* Enjoy designing education curriculum for service, retail, or call center managers/leaders a plus* Enjoy with innovative facilitation tools a plusWhat We Offer* Competitive salary range: $25 to $35/hour* Opportunity to work with a dynamic team that shapes the destiny of worldwide entertainment* Collaborative and fast-paced work environment* Professional development opportunities* Flexible work arrangements* Comprehensive benefits packageIf you're a motivated and experienced learning and development professional looking for a new challenge, please including your resume and a cover letter, to.We can't wait to hear from you! About the TeamOur L&D team is dedicated to designing and delivering exceptional learning experiences that drive business results. We're a collaborative and fast-paced team that's passionate about learning and development. As an Application Supervisor, you'll work closely with our team to develop and implement learning solutions that meet the needs of our call center partners. About the Company CultureAt blithequark, we're committed to creating a culture that's inclusive, diverse, and supportive.We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. We're passionate about learning and development and believe that it's essential to our success. About the LocationWe're based in Alphaville, Mexico, and are looking for candidates who are based in Mexico City or are fully remote within Mexico. We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities, including training programs, mentorship, and coaching.We're committed to supporting our employees in their professional and personal development. About the Company CultureWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment. Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the IndustryWe're a leading provider of entertainment content and services, and we're committed to shaping the destiny of worldwide entertainment.Our global customer service team is dedicated to providing exceptional interactions for our subscribers worldwide. About the JobThis is a full-time position that requires a high level of independence and ability to work and manage own time efficiently. The successful candidate will be responsible for managing the scope of all local L&D projects, creating task plans, and developing trusting partnerships with our call center partners. The role requires a strong understanding of learning and development principles and practices, as well as excellent communication and project management skills.About theSalaryThe salary range for this position is $25 to $35/hour, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. About the BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We're committed to supporting our employees in their professional and personal development. About the Work EnvironmentWe're a collaborative and fast-paced team that's passionate about learning and development.We offer flexible work arrangements and are committed to supporting our employees in their professional and personal development. About theCareer Growth OpportunitiesWe offer professional development opportunities and are committed to supporting our employees in their career growth and development. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. About the Learning and Development OpportunitiesWe offer a range of learning and development opportunities