Experienced Application Manager for BSI Customer Suite - CRM System Administration and Digital Process Optimization Expert

Introduction to blithequark At blithequark, we are pioneering the future of B2B platforms in Europe, and we're looking for a highly skilled Application Manager to. As a leading player in the industry, we are committed to driving innovation and excellence in everything we do. Our mission is to create a seamless and efficient experience for our customers, and we believe that our people are the key to achieving this goal. If you're passionate about digital transformation, customer satisfaction, and process optimization, we want to hear from you. About the Role As an Application Manager for our BSI Customer Suite, you will play a critical role in ensuring the smooth operation and continuous improvement of our CRM system. You will work closely with our IT team, stakeholders, and external partners to identify and implement solutions that drive business growth, enhance customer engagement, and streamline our internal processes. Your expertise in CRM administration, process optimization, and digital transformation will be essential in helping us achieve our goals. Key Responsibilities Operational Management: Oversee the day-to-day operations of our BSI Customer Suite, ensuring that all systems are running smoothly and that data integration is seamless. Analytical Thinking: Identify the needs of our users and stakeholders, and translate these into technical requirements that drive business value. Collaboration and Communication: Act as a liaison between our departments, IT team, and external partners to ensure that all stakeholders are aligned and working towards common goals. Process Optimization: Continuously monitor and improve our business processes, leveraging the BSI Customer Suite to increase efficiency, reduce costs, and enhance customer satisfaction. Essential Qualifications Structured and Self-Directed Approach: You have a proven track record of working independently, with a high degree of self-motivation and a structured approach to problem-solving. Analytical and Problem-Solving Skills: You possess excellent analytical skills, with the ability to identify complex problems and develop creative solutions. Digital Transformation Mindset: You have a strong affinity for digital transformation, with experience in driving change and improving business processes through technology. Technical Expertise: You have experience with CRM systems, preferably with BSI Customer Suite, and are familiar with agile working methods and tools such as Confluence and Jira. Language Skills: You are fluent in German, with excellent written and verbal communication skills, and have a good command of English. Preferred Qualifications Experience with Agile Methodologies: You have experience working with agile frameworks such as Scrum, and are familiar with the principles of lean software development. Knowledge of Cloud-Based Technologies: You have experience with cloud-based technologies, including SaaS, PaaS, and IaaS, and are familiar with the benefits and challenges of cloud adoption. Certifications or Training: You have relevant certifications or training in CRM administration, process optimization, or digital transformation, and are committed to ongoing learning and professional development. What We Offer At blithequark, we believe in creating a work environment that is flexible, supportive, and empowering. We offer a range of benefits, including: Flexible Working Arrangements: Choose from a range of working arrangements, including remote work, flexible hours, and compressed workweeks. Professional Development Opportunities: Take advantage of our training and development programs, including workshops, webinars, and conferences. Competitive Compensation and Benefits: Enjoy a competitive salary, bonus scheme, and benefits package, including health insurance, retirement plan, and paid time off. Collaborative and Dynamic Work Environment: Work with a talented and diverse team, and enjoy a positive and supportive work culture. Recognition and Rewards: Receive recognition and rewards for your achievements, including employee of the month/quarter/year awards and bonuses. Our Culture and Values At blithequark, we are committed to creating a culture that is inclusive, diverse, and empowering. We believe in: Respect and Empathy: Treating each other with respect and empathy, and valuing diversity and individuality. Collaboration and Teamwork: Working together as a team, sharing knowledge and expertise, and supporting each other to achieve common goals. Innovation and Creativity: Encouraging innovation and creativity, and providing opportunities for experimentation and learning. Accountability and Transparency: Being accountable for our actions, and transparent in our decision-making and communication. If you are a motivated and experienced Application Manager looking for a new challenge, please including your resume and a cover letter, to [email protected]. We look forward to hearing from you. Conclusion At blithequark, we are passionate about creating a better future for our customers, employees, and the environment. If you share our vision and values, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. and become part of a dynamic and innovative company that is shaping the future of B2B platforms in Europe.