Experienced Bilingual Customer Service Representative – Multilingual Support for Global Clients

Are you a strong communicator with a passion for helping others? Do you have a flair for languages and a knack for resolving customer issues? If so, we want to hear from you! blithequark is seeking an Experienced Bilingual Customer Service Representative to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs. About blithequark blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to providing exceptional customer experiences and driving business results for our clients. Job Summary As an Experienced Bilingual Customer Service Representative, you will be responsible for handling inbound and outbound calls in a courteous and professional manner, resolving customer issues with first-call resolution strategies, and accurately documenting customer interactions and claims in CRM systems. You will also be required to use internal knowledge bases and training to answer questions confidently, follow all required scripts, policies, and confidentiality protocols, and escalate complex issues to supervisors when needed. Key Responsibilities • Handle inbound and outbound calls in a courteous and professional manner • Resolve customer issues with first-call resolution strategies • Research and coordinate with internal departments to resolve inquiries • Accurately document customer interactions and claims in CRM systems • Use internal knowledge bases and training to answer questions confidently • Follow all required scripts, policies, and confidentiality protocols • Escalate complex issues to supervisors when needed • Stay current on program updates through training and team meetings • Meet all attendance and schedule requirements Candidate Qualifications We are looking for highly motivated and dedicated individuals who possess the following qualities: • Must be 18 years or older • High school diploma or equivalent • Excellent written and verbal communication skills • Ability to type 20+ words per minute • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Reliable and punctual with strong time management skills • Strong problem-solving, conflict resolution, and customer service skills • Able to multi-task, stay focused, and work independently • Team-oriented with a positive, customer-first mindset • Comfortable in a fast-paced, dynamic environment Preferred Qualifications • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support • Experience working on state or federal programs Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: • Excellent communication and interpersonal skills • Strong problem-solving and conflict resolution skills • Ability to work in a fast-paced, dynamic environment • Strong time management and organizational skills • Ability to multi-task and prioritize tasks effectively • Familiarity with CRM systems and software • Basic proficiency in Microsoft Office Suite Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As an Experienced Bilingual Customer Service Representative, you will have access to: • Paid training and development programs • Opportunities for career advancement and professional growth • A comprehensive benefits package, including health insurance, retirement savings, and paid time off • A fun and engaging work environment with a team-oriented culture Work Environment and Company Culture blithequark is committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is dedicated to providing exceptional customer experiences and driving business results for our clients. We believe in recognizing and rewarding our employees' contributions and providing opportunities for growth and development. Compensation, Perks, and Benefits We offer a competitive compensation package, including: • Starting compensation based on experience • Opportunities for career advancement and professional growth • A comprehensive benefits package, including health insurance, retirement savings, and paid time off • A fun and engaging work environment with a team-oriented culture • Paid training and development programs • Opportunities for career advancement and professional growth Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment All blithequark Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination, harassment, and retaliation. We believe in recognizing and rewarding our employees' contributions and providing opportunities for growth and development. If you are a motivated and dedicated individual with a passion for helping others, we want to hear from you! Please apply including your resume and a cover letter, through our careers page. We look forward to hearing from you!