Experienced Administrative Support Professional – Part-Time Remote Customer Engagement Center Administrative Assistant

Welcome to blithequark: A Leader in Education and Customer Service At blithequark, we are passionate about making a difference in the lives of children and families across the United States. As a pioneer in the K to 12 Tutoring and Test Prep services industry, we have been dedicated to providing superior educational support since 1977. With over 300 learning centers nationwide, we are committed to helping students achieve their academic goals and reach their full potential. Our Customer Engagement Center (CEC) is the first point of contact for many of our customers, and we are seeking a highly skilled and motivated Administrative Assistant to on a part-time basis. About the Opportunity We are currently hiring a part-time Administrative Assistant to work in our Customer Engagement Center. As a key member of our team, you will be responsible for providing exceptional administrative support to our customers, ensuring that every interaction is professional, friendly, and helpful. The part-time schedule includes a minimum of 2 Saturday shifts, as well as morning and evening shifts during the week. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities: Answering and transferring a high volume of inbound calls (40-60 calls per hour) in a professional and courteous manner Making appointment confirmation calls to ensure that our customers are well-informed and prepared for their appointments Performing data entry tasks with accuracy and attention to detail, ensuring that all customer information is up-to-date and secure Providing exceptional customer service, responding to customer inquiries and resolving issues in a timely and effective manner Working collaboratively with other team members to achieve common goals and objectives, sharing knowledge and best practices to continuously improve our services Are You the Right Fit? To be successful in this role, you will need to possess a unique combination of skills, experience, and personal qualities. We are looking for individuals who are: Pleasant and professional in their phone etiquette, with a warm and friendly demeanor that puts our customers at ease Able to type a minimum of 40 words per minute, with excellent data entry skills and attention to detail Team players with an eye for attention to detail, able to work collaboratively with others to achieve common goals and objectives Able to multi-task in a fast-paced work environment, prioritizing tasks and managing their time effectively to meet deadlines and achieve results Proficient in word processing software, with excellent computer skills and the ability to learn new systems and technologies quickly Bilingual in English and Spanish, with the ability to communicate effectively with customers who speak multiple languages (desired but not required) High school diploma or GED, with a strong educational foundation and a commitment to ongoing learning and professional development Essential Qualifications: In addition to the skills and experience listed above, we are looking for individuals who possess a strong work ethic, a positive attitude, and a commitment to providing exceptional customer service. You should be able to work independently with minimal supervision, as well as collaboratively as part of a team. Excellent communication and interpersonal skills are essential, as well as the ability to adapt to changing circumstances and priorities. Preferred Qualifications: While not required, we prefer candidates who have previous experience working in a customer-facing role, particularly in a call center or administrative environment. Familiarity with customer relationship management (CRM) software and other technologies is also desirable, as well as experience working in a fast-paced, dynamic environment. If you have a passion for education and a commitment to making a difference in the lives of children and families, we encourage you to apply for this exciting opportunity. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the ongoing development and growth of our employees. As a part-time Administrative Assistant, you will have access to a range of training and development opportunities, including: Comprehensive onboarding and training program, designed to ensure that you have the skills and knowledge you need to succeed in your role Ongoing coaching and feedback, to help you continuously improve your performance and achieve your goals Opportunities for professional development and advancement, including training and development programs, mentorship, and career counseling A supportive and collaborative work environment, where you can share your ideas and feedback and contribute to the ongoing growth and success of our organization Work Environment and Company Culture At blithequark, we are proud of our positive and supportive work environment, where every employee is valued and respected. Our company culture is built on a foundation of integrity, compassion, and excellence, and we are committed to making a difference in the lives of our customers, employees, and communities. As a part-time Administrative Assistant, you will be an important part of our team, working collaboratively with others to achieve common goals and objectives. Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate, as well as a range of perks and benefits, such as: Flexible scheduling, including part-time and remote work options Opportunities for professional development and advancement A supportive and collaborative work environment Access to a range of training and development programs A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and other benefits Conclusion If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to as a part-time Administrative Assistant. At blithequark, we are committed to making a difference in the lives of children and families, and we are looking for talented and dedicated individuals to help us achieve our mission. With a competitive compensation package, opportunities for professional development and advancement, and a supportive and collaborative work environment, this is an opportunity you won't want to miss. to and start making a difference in the lives of others!