Experienced Customer Service Representative (Hybrid) – Delivering Exceptional Experiences for Our Valued Customers

At blithequark, we're passionate about protecting people, enhancing lives, and preserving the planet. As a trusted partner to many of the world's leading brands, we're committed to delivering exceptional services across multiple industries. Our Customer Service Representatives (CSRs) play a vital role in helping us achieve this mission, and we're excited to welcome talented individuals to our team. About blithequarkAs a member of the Rentokil family of companies, we're proud to be part of a global leader in Pest Control and other services across more than 90 countries.Our legacy of excellence is built on a commitment to quality, innovation, and customer satisfaction. We're constantly working to enhance the value and impact of our services, and we're looking for like-minded individuals to. What DoOur Customer Service Representatives Do? Our CSRs are the first point of contact for our customers, and they're responsible for resolving concerns in a courteous, knowledgeable, and empathetic manner. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.Some of the key responsibilities of our CSRs include:* Maintaining good customer relations both on the phone and in person* Gathering information from customers to help identify and solve problems* Confirming, scheduling, and rescheduling services for the customer* Setting sales appointments for new customers* Answering billing questions* Completing general clerical duties as assigned* Working as a team with Service and Sales to sell the value of our services and suggest upgrades to service* Maintaining a positive and professional attitude, even in challenging situationsWhat Do You Need?To succeed in this role, you'll need:* A high school diploma or equivalent* Excellent listening and communication skills* A pleasant phone voice and the ability to clearly speak and be understood on the phone* Demonstrated multitasking skills to enter accurate data and type while speaking with customers* The ability to remain calm and work under pressure when busy and help other team members* Strong attention to detail and a willingness to learn* Excellent organization and time management skills* Availability to work Monday-Friday and Saturdays as needed* Successful completion of a pre-employment background screenWhy Choose blithequark?A career with blithequark can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Some of the benefits of working with us include:* Professional and Personal Growth: Multiple avenues to grow your career, including training and development programs, tuition reimbursement, and opportunities for advancement. * Total Rewards Program: A comprehensive benefits package that includes health and wellness, savings and retirement, and work-life balance.* Competitive Pay and Incentives: We offer competitive pay and performance incentives to recognize and reward your hard work and dedication. * Collaborative Work Environment: We're a team-oriented organization that values collaboration, innovation, and customer satisfaction. * Opportunities forAdvancement: We're committed to promoting from within and providing opportunities for career growth and development. What We OfferAs a full-time colleague, you'll be eligible to begin enrollment in our benefits program immediately upon hire, with benefits starting on day 1.Some of the benefits we offer include:* Health and Wellness: Medical, dental, vision, disability, and life insurance, as well as access to a wellness program. * Savings and Retirement: A 401(k) retirement plan with company-matching contributions. * Work-Life Balance: Vacation days, sick days, company-paid holidays, and floating holidays. * Professional Development: Training and development programs, tuition reimbursement, and opportunities for advancement. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you.to and become a part of a global leader in Pest Control and other services.