Experienced 988 Chat/Text Crisis Specialist – Mental Health Crisis Prevention and Intervention
At blithequark, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities for our employees to serve all ages in a variety of settings. If you're passionate about making a difference in the lives of others, we invite you to as a 988 Chat/Text Crisis Specialist. About blithequark blithequark is a dynamic, well-established organization that's been a leader in the nation's nonprofit behavioral health systems for years. With thousands of employees dedicated to delivering care that changes people's lives, we're proud of our reputation for excellence and our commitment to serving our communities. Our team is passionate about providing high-quality care that's tailored to the unique needs of each individual, and we're always looking for talented professionals who share our vision. Job Summary We're seeking an experienced 988 Chat/Text Crisis Specialist to join our remote team on a 24/7/365 mental health crisis/suicide prevention focused team. As a member of our team, you'll be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You'll provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety. Essential Duties & Responsibilities * Provides telephonic or chat clinical screenings and risk assessments * Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs * Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide * Meets the ethical and clinical standards in compliance with all accreditation * Actively participates in ongoing supervision, training, and team meetings * Assist in administrative tasks as needed Knowledge, Skills & Abilities * Effectively communicate via written, verbal, in-person, and virtual methods * Demonstrates high-level customer service skills and professional etiquette * Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources * Knowledge of suicide assessments * Skill in providing crisis intervention Shifts We offer a variety of shifts to accommodate different schedules and lifestyles. Please note that the following shifts are subject to change based on business needs: * Shift 1: 4am-12:30pm Sunday-Thursday with Friday/Saturday off * Shift 2: 4:30am-1:00pm Wednesday-Sunday with Monday/Tuesday off * Shift 3: 6:00am-2:30pm Sunday-Thursday with Friday/Saturday off * Shift 4: 9am-5:30pm Friday-Tuesday with Wednesday/Thursday off * Shift 5: 12pm-8:30pm Sunday-Thursday with Friday/Saturday off * Shift 6: 3:00pm-11:00pm Wednesday-Sunday with Monday/Tuesday off * Shift 7: 6:30pm-3:00am Friday-Tuesday with Wednesday/Thursday Off * Shift 8: 9:00pm-5:30am Sunday-Thursday with Friday/Saturday off * Shift 9: 10:00pm-6:30am Tuesday-Saturday with Sunday/Monday off Qualifications * Education Level: Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist * Years of Experience: Six months to one year of related crisis experience is preferred * Required Certification/Licensure: N/A Physical Requirements * Standing: 10% * Sitting: 90% * Squatting: Occasional * Kneeling: Occasional * Bending: Occasional * Driving: Occasional * Lifting: Occasional Benefits At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Medical, dental, and vision health coverage * Flexible Spending and Health Savings Accounts * 403b retirement plan with company match * Paid time off and ten paid holidays * AD&D Insurance, Life Insurance, and Long Term Disability (company paid) * Employee Resource Groups * Continuing education opportunities * Employee Assistance Program Why Join blithequark? At blithequark, we're passionate about creating a culture that's guided by our values of Respect, Expertise, Integrity, and Empowerment. We believe in empowering our employees to make a difference in the lives of others, and we're committed to providing a work environment that's supportive, inclusive, and rewarding. Equal Opportunity Employer blithequark is an equal opportunity employer. Employment at blithequark is based solely on a person's merit and qualifications directly related to professional competence. blithequark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you're passionate about making a difference in the lives of others and you're looking for a rewarding career with a dynamic organization, we invite you to apply for this exciting opportunity. Please through our website or by clicking on the link below.