Executive Customer Relations Business Analyst – Web & Cloud Application Development

Join blithequark, a leading innovator in the retail industry, as we seek an exceptional Executive Customer Relations Business Analyst to drive process improvement and efficiency in our customer-facing operations. As a key member of our ECR leadership team, you will play a vital role in developing and implementing strategies that enhance the customer experience, drive business growth, and foster a culture of excellence within our organization. About blithequarkblithequark is a dynamic and forward-thinking company that is revolutionizing the retail industry with its innovative approach to customer engagement and experience.With a strong commitment to excellence, we strive to create a work environment that is inclusive, supportive, and empowering for all employees. Our mission is to provide our customers with the best possible shopping experience, and we are seeking talented individuals like you to help us achieve this goal. Job SummaryAs an Executive Customer Relations Business Analyst, you will be responsible for reviewing customer cases, conducting research and analysis, and developing recommended strategies for process improvement and efficiency.You will work closely with our ECR leadership team to develop and implement strategies, provide insights and recommendations to leadership, and analyze data to identify trends and patterns. Your expertise in data analytics, performance reporting, and business intelligence will be essential in driving business growth and improving customer satisfaction. Key Responsibilities* Review customer cases, perform research and analysis to develop recommended strategies for process improvement and efficiency* Use customer case data, observations, and reporting to gain a clear understanding of the customer's journey and identify opportunities for improvement* Conduct research, interpret results, and translate findings into easy-to-understand reports or presentations for leadership* Provide leadership team insights with process or improvement strategies* Work closely with ECR leadership to develop and implement strategies based on recommendations* Review customer cases, interpret life cycle, provide root cause analysis, and make recommendations on improvements* Analyze data for trends and patterns, developing actionable recommendations and reporting shared with key stakeholdersMinimum Requirements* High School or GED* 1-2 years of contact center experience* 2-3 years of customer service experience* 1-2 years of experience in data analytics, performance reportingPreferred Qualifications* Demonstrated experience in data validation* Experience with business intelligence and reporting tools* Demonstrated ability to create analytic designs and perform quantitative analysis* Experience in analytics implementation* Proven skill level in Excel, including pivot tables, power pivot, V-lookup, and dynamic charts* Proven skill level in PowerPointSkills and Competencies* Strong analytical and problem-solving skills* Excellent communication and presentation skills* Ability to work independently and collaboratively as part of a team* Strong attention to detail and organizational skills* Ability to analyze complex data and identify trends and patterns* Strong business acumen and understanding of customer-facing operationsCareer Growth Opportunities and Learning BenefitsAs a member of the blithequark team, you will have access to a range of career growth opportunities and learning benefits, including:* Opportunities for professional development and growth within the company* Access to training and development programs to enhance your skills and knowledge* Collaborative and supportive work environment that fosters innovation and creativity* Recognition and rewards for outstanding performance and contributions to the companyWork Environment and Company Cultureblithequark is committed to creating a work environment that is inclusive, supportive, and empowering for all employees.Our company culture is built on the values of excellence, innovation, and customer satisfaction. We strive to create a work environment that is:* Collaborative and supportive* Inclusive and diverse* Empowering and challenging* Innovative and forward-thinkingCompensation, Perks, and Benefitsblithequark offers a competitive compensation package, including:* Salary range: $49,700.00 - $82,800.00 annually* Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience* Comprehensive benefits package, including health, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Flexible work arrangements and remote work optionsIf you are a motivated and results-driven individual with a passion for customer experience and business growth, we encourage you to apply for this exciting opportunity.Please submit your resume and cover letter to. We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Fair Chance OrdinanceQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. NoteThis job offer has been enriched by Jobgether.com and has a 75% flex score.