Experienced Full Stack Remote Customer Service Manager – Travel Package Expert

Are you a charismatic leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Full or Part-TimeRemote Customer Service Manager. This is an incredible opportunity to develop valuable skills, work with a talented team, and make a real impact on our customers' travel package goals. At blithequark, we're dedicated to providing personalized, high-touch service to our clients.As aRemote Customer Service Manager, you'll be the face of our company, embodying our Core Values and Mission Statement. You'll work closely with our team to create customized itineraries, surprise and delight our clients, and ensure that every interaction is a positive one. About blithequarkblithequark is a leading provider of travel packages, dedicated to helping our clients achieve their travel dreams. We're a team of passionate, innovative professionals who are committed to delivering exceptional service and exceeding our customers' expectations.Our company culture is built on a foundation of trust, respect, and open communication, and we're always looking for talented individuals who share our values. ResponsibilitiesAs aRemote Customer Service Manager, you'll be responsible for:* Exemplifying our Core Values and Mission Statement, living out our culture and setting a positive example for our team* Fostering teamwork by collaborating with and helping teammates with a positive and professional attitude* Surprising and delighting each client, innovating on how we can do this more often and more consistently* Responding to client requests and questions as directed* Applying for payments and sending out payment reminders* Managing flight changes and seat assignments* Concierge-related details for clients, such as spa, touring, and dinner reservations* Corresponding with clients on preferences, assisting with arranging surprises and welcome notes, and notifying hotels of client preferences no later than 1 week before departure* Preparing client documents and travel tips, either electronically or in hard copy, advising on what should be printed, etc.no later than 3 weeks before departure* As needed, assisting with distributing information to and coordinating internal and/or team needs* Updating daily activity, reporting, and status in cloud-based CRM* Setting schedules and managing time effectively and efficiently* Managing client profiles and bookings* Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)* Continuing to grow in savvy and proficiency to implement tools to heighten our remote workplace cultureCriteriaTo be successful in this role, you'll need to possess:* A driven, self-starting attitude, with a positive mindset, proactivity, and trustworthiness* Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented thinking, as the position offers a significant amount of responsibility with accountability for results* Strong verbal and written communication skills* A team player mentality, willing and able to "roll up your sleeves" to complete a project* A high degree of autonomy, with the capability of working remotely* A passion for delivering exceptional customer experiences and a commitment to our company's Core Values and Mission StatementWhat We OfferAs aRemote Customer Service Manager at blithequark, you'll enjoy:* A dynamic, fast-paced work environment with opportunities for growth and development* A competitive salary and benefits package* A comprehensive training program to ensure your success in the role* A collaborative, supportive team environment with regular virtual meetings and check-ins* Opportunities for professional development and advancement within the company* A flexible, remote work arrangement with the ability to work from anywhere* A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching* A generous paid time off policy, including vacation, sick leave, and holidays* Access to cutting-edge technology and tools to enhance your productivity and efficiency* A commitment to work-life balance and flexibilityIf you're a motivated, customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please submit your resume, cover letter, and any relevant certifications or references to. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences.