Experienced Chat Moderator – Remote Community Management & Discord Server Governance

Are you passionate about creating a positive and inclusive online community? Do you have excellent communication skills and the ability to think critically in high-pressure situations? If so, we invite you to join blithequark as a part-time, remote Chat Moderator. In this role, you will play a vital part in maintaining the integrity and safety of our online community, ensuring that all members feel welcome and respected. Job Description As a Chat Moderator at blithequark, you will be responsible for: * Moderating the chat of our official Discord server, ensuring that all interactions are respectful and adhere to our community guidelines * Deleting messages that violate our rules, including but not limited to: + Hate speech or discriminatory language + Spam or self-promotion + Harassment or bullying + Inappropriate content or links * Banning users who repeatedly violate our rules, after a thorough investigation and warning process * Muting users who have violated our rules, to prevent further disruption * Investigating reports made by users about potential rule violations, and taking appropriate action * Collaborating with our team to develop and implement community guidelines and policies * Providing excellent customer service to our community members, responding to their questions and concerns in a timely and professional manner Pay and Benefits As a Chat Moderator at blithequark, you can expect: * A competitive hourly rate of $12.50 per hour * A weekly pay cycle, with payments made every Monday * The flexibility to work from home, with a reliable internet connection and a quiet workspace * Opportunities for professional growth and development, with training and support to help you succeed in your role * A dynamic and supportive team environment, with regular check-ins and feedback Qualifications To be considered for this role, you must: * Be at least 18 years old * Have a high school diploma or equivalent * Have excellent communication and interpersonal skills * Be able to work independently and as part of a team * Be able to think critically and make sound judgments in high-pressure situations * Have a strong understanding of online community management and moderation principles * Be able to work a flexible schedule, including evenings and weekends Preferred Qualifications While not required, the following qualifications are highly desirable: * Experience as a moderator or administrator on online communities or social media platforms * Knowledge of Discord and its features * Familiarity with community guidelines and policies * Experience with conflict resolution and mediation * Strong analytical and problem-solving skills Skills and Competencies To succeed as a Chat Moderator at blithequark, you will need: * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to think critically and make sound judgments in high-pressure situations * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong understanding of online community management and moderation principles * Familiarity with Discord and its features Career Growth Opportunities As a Chat Moderator at blithequark, you will have opportunities for professional growth and development, including: * Training and support to help you succeed in your role * Opportunities to take on additional responsibilities and projects * Regular feedback and check-ins to help you grow and develop * A dynamic and supportive team environment, with regular team-building activities and social events Work Environment and Company Culture At blithequark, we value diversity, equity, and inclusion, and strive to create a positive and inclusive work environment. Our company culture is built on the principles of: * Respect and empathy for all individuals * Open communication and transparency * Collaboration and teamwork * Continuous learning and growth * Fun and creativity Compensation, Perks, and Benefits As a Chat Moderator at blithequark, you can expect: * A competitive hourly rate of $12.50 per hour * A weekly pay cycle, with payments made every Monday * The flexibility to work from home, with a reliable internet connection and a quiet workspace * Opportunities for professional growth and development, with training and support to help you succeed in your role * A dynamic and supportive team environment, with regular check-ins and feedback If you are passionate about creating a positive and inclusive online community, and have the skills and qualifications to succeed as a Chat Moderator at blithequark, we invite you to apply. Please apply including your resume and a cover letter, to. We look forward to hearing from you!