Director of Business Operations, Customer, Marketing, and Product (CMP) – Strategic Leadership and Business Growth at blithequark

Introduction to blithequark and the Role From its humble beginnings, blithequark has evolved into a global brand that not only celebrates innovation and its rich tradition but also fosters a sense of connection among its customers and partners. As a company, blithequark nurtures the endless possibilities of human connection in every interaction, conversation, and community. We are now seeking a highly skilled and experienced Director of Business Operations to join our Customer, Marketing, and Product (CMP) organization. This role will serve as the functional business operations lead, contributing to the success of blithequark by creating experiences that customers love and partners are proud to deliver. At blithequark, we believe that our people are the foundation of our success. We strive to create an environment that is inclusive, diverse, and empowering, where our partners can grow, learn, and thrive. As a leader within our organization, you will be responsible for building high-performing cross-functional teams, collaborating with senior leaders, and driving business planning activities throughout the year. Your expertise and passion will help us to continue to innovate, adapt, and evolve in an ever-changing market, ensuring that we remain at the forefront of our industry. About the Customer, Marketing, and Product (CMP) Organization The CMP organization is dedicated to bringing a sense of connection to every customer interaction. We strive to be the most popular brand in the world, committed to growing every day and fulfilling our promise to our customers. As a leader within this organization, you will be responsible for driving business growth, improving operational efficiency, and fostering a culture of innovation and excellence. You will work closely with our senior leaders to develop and implement strategic plans, identify new business opportunities, and drive the execution of key initiatives. Our CMP organization is built on a foundation of collaboration, creativity, and customer obsession. We believe that by working together, sharing ideas, and leveraging our collective expertise, we can achieve great things and make a lasting impact on our customers and our communities. As a Director of Business Operations, you will be a key player in this organization, helping to shape our strategy, drive our growth, and inspire our teams to achieve their full potential. Key Responsibilities Lead business planning activities with CMP business operations leaders, including long-term strategic planning and operational and financial planning, to drive business growth and improve operational efficiency Support organizational strategies that ensure the fulfillment of financial and partnership obligations, including cost analysis and reporting, organizational design, and talent strategies, to ensure that we are well-positioned for success Drive strategy and execution of the "pace of the business" for the CMP leadership team, including leading the strategy and implementation of CMP performance reporting, to ensure that we are agile, responsive, and focused on delivering results Bring a leadership voice to blithequark's corporate network of business operations leaders and continually work to raise the standard of value delivered through this role, to ensure that we are leveraging our collective expertise and driving best practices across the organization Manage and facilitate the CMP leadership team, VP+, and "Town Hall" forums, influencing collaboration, development, and leadership engagement, to ensure that our teams are aligned, motivated, and empowered to achieve their goals Actively support the CMO and the extended leadership team in communication and meeting preparation, including board and investor communications, to ensure that we are effectively communicating our vision, strategy, and results to our stakeholders Head of Enterprise Risk Management (ERM) and Internal Audit (IA) coordination for CMP, facilitating leadership development opportunities and serving as CMP's primary point of contact for systems and tools that support planning processes, to ensure that we are managing risk, driving compliance, and leveraging our systems and tools to support our business Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a relevant field, such as business administration or marketing, to provide a foundation for your business acumen and operational expertise Experience building high-performing cross-functional teams and collaborating with senior leaders, to demonstrate your ability to lead, influence, and drive results in a complex and dynamic environment Strong organizational and disciplinary skills, with the ability to stay focused in a complex, fast-paced, and sometimes ambiguous business environment, to ensure that you can prioritize, manage, and deliver on multiple initiatives and priorities Experience supporting senior management, such as a Chief of Staff, and familiarity with business operations and planning processes, to demonstrate your understanding of the business and your ability to drive strategic planning and execution Preferred Qualifications While not required, the following qualifications are preferred: Advanced degree in a relevant field, such as an MBA, to provide additional depth and breadth to your business acumen and operational expertise Experience in a similar role, such as a Director of Business Operations or a Chief of Staff, to demonstrate your ability to lead, manage, and drive results in a similar context Familiarity with the industry, and experience working with global brands, to provide a deeper understanding of the market, the competition, and the opportunities and challenges that we face Strong analytical and problem-solving skills, with the ability to drive strategy and execution, to ensure that you can analyze complex data, identify insights and opportunities, and develop and implement effective solutions Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong leadership and collaboration skills, with the ability to build and manage high-performing teams, to ensure that you can inspire, motivate, and empower your teams to achieve their full potential Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels, to ensure that you can effectively communicate our vision, strategy, and results to our stakeholders Strong analytical and problem-solving skills, with the ability to drive strategy and execution, to ensure that you can analyze complex data, identify insights and opportunities, and develop and implement effective solutions Ability to work in a fast-paced and dynamic environment, with a focus on delivering results and driving business growth, to ensure that you can prioritize, manage, and deliver on multiple initiatives and priorities in a rapidly changing environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our partners. As a Director of Business Operations, you will have access to a range of career growth opportunities and learning benefits, including: Leadership development programs and training opportunities, to help you build your skills, knowledge, and expertise and advance your career Mentorship and coaching from experienced leaders, to provide guidance, support, and feedback and help you achieve your goals Opportunities to work on strategic projects and initiatives, to provide a platform for you to apply your skills, knowledge, and expertise and make a meaningful impact on the business Access to a global network of business operations leaders and professionals, to provide a community of peers, mentors, and role models and help you stay connected and informed about the latest trends, best practices, and innovations in the field Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. As a partner, you can expect: A dynamic and fast-paced work environment that is focused on delivering results and driving business growth, to ensure that you are challenged, motivated, and empowered to achieve your full potential A collaborative and supportive team environment that values diversity and inclusion, to ensure that you feel welcome, valued, and respected and can contribute your unique perspective and ideas Opportunities to make a positive impact on the company and the community, to ensure that you can make a meaningful difference and leave a lasting legacy A range of benefits and perks, including competitive compensation, health insurance, and retirement savings plans, to ensure that you are rewarded and recognized for your contributions and can achieve your personal and professional goals Compensation, Perks, and Benefits As a Director of Business Operations at blithequark, you can expect a competitive salary and a range of benefits and perks, including: Competitive compensation package, including salary and bonus, to recognize and reward your contributions and achievements Comprehensive health insurance and retirement savings plans, to support your physical and financial well-being and provide peace of mind Opportunities for career growth and development, to help you build your skills, knowledge, and expertise and advance your career Access to a range of benefits and perks, including employee discounts and recognition programs, to recognize and reward your contributions and provide a positive and supportive work environment Conclusion If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for the Director of Business Operations role at blithequark. This is a unique opportunity to join a global brand and make a positive impact on the company and the community. With a competitive compensation package, a range of benefits and perks, and opportunities for career growth and development, this role is not to be missed. and take the first step towards a rewarding new role. At blithequark, we are committed to creating a work environment that is inclusive, diverse, and empowering, where our partners can grow, learn, and thrive. We believe that our people are the foundation of our success, and we are dedicated to providing the support, resources, and opportunities that they need to achieve their full potential. If you are passionate about making a difference, driving business growth, and leading high-performing teams, we encourage you to join us on this exciting journey. Seize this opportunity to make a significant impact. and take the first step towards a rewarding new role.